Vonage incident

IR27423 - 2FA verification emails are not getting through

Critical Resolved View vendor source →

Vonage experienced a critical incident on September 4, 2026 affecting VCC Platform Supervisor & Admin and VCC Platform Supervisor & Admin and 1 more component, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 09:21 AM UTC
Resolved
Sep 04, 2026, 02:25 PM UTC
Duration
5h 4m
Detected by Pingoru
Sep 04, 2026, 09:21 AM UTC

Affected components

VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin

Update timeline

  1. investigating Sep 04, 2026, 09:21 AM UTC

    We are aware of issues that may be impacting 2FA verification emails in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. identified Sep 04, 2026, 11:03 AM UTC

    We identified the issue and applied initial mitigation steps. We continue to work to resolve the issue that may be related to 2FA email problems. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. identified Sep 04, 2026, 12:31 PM UTC

    We continue to work to resolve the issue that may be impacting 2FA verification emails in the EMEA and NAM regions. We'll continue to provide further updates here within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. monitoring Sep 04, 2026, 01:52 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in 2FA verification emails. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  5. resolved Sep 04, 2026, 02:25 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective 2026-09-04 13:37 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/