Vonage experienced a major incident on September 4, 2026 affecting APIs and APIs and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 08:26 AM UTC
We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- monitoring Sep 04, 2026, 09:25 AM UTC
Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 04, 2026, 10:17 AM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 07:07 UTC. Full resolution has been confirmed effective as of 2026-09-04 10:14 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/