Vonage incident
IR27424 - Agent Workspace and Historical Analytics user interface problems
Vonage experienced a minor incident on September 8, 2026 affecting Statistics / Reporting and Statistics / Reporting and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 05:26 PM UTC
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- investigating Sep 08, 2026, 06:27 PM UTC
We continue to work to resolve the issue that may be impacting Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Sep 08, 2026, 07:02 PM UTC
Vonage services continue to show signs of recovery following today's problems with Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 08, 2026, 08:39 PM UTC
Vonage services have been fully restored following today’s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/