Vonage incident
IR27416 - Calls dropping / One way audio in EMEA
Vonage experienced a major incident on August 20, 2026 affecting Inbound Voice Interactions and Outbound Voice Interactions, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:23 AM UTC
We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please
- identified Aug 20, 2026, 09:31 AM UTC
We have identified the issue that may be impacting your WebRTC calls and we have applied initial mitigations. Vonage services continue to show signs of recovery following today's interruption in We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.
- monitoring Aug 20, 2026, 10:11 AM UTC
Vonage services continue to show signs of recovery following today's interruption in WebRTC calls. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]
- resolved Aug 20, 2026, 10:49 AM UTC
Vonage services have been fully restored following today's service interruption, which began at 2026-08-20 08:14 UTC. Full resolution has been confirmed effective 2026-08-20 08:49 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]