Vonage incident
IR27426 - Historical Analytics - problems with downloading reports
Resolved on September 15, 2026, affecting Statistics / Reporting and Statistics / Reporting.
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-15 01:00 UTC. Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Affected components
Update timeline
- investigating Sep 15, 2026, 04:54 AM UTC
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- resolved Sep 15, 2026, 06:13 AM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-15 01:00 UTC. Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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