Vonage incident

IR27412 - Reported issues with calls dropping in APAC

Minor Resolved View vendor source →

Vonage experienced a minor incident on August 11, 2026 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 08:06 AM UTC
Resolved
Aug 11, 2026, 08:06 AM UTC
Duration
—
Detected by Pingoru
Aug 11, 2026, 08:06 AM UTC

Affected components

Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions

Update timeline

  1. investigating Aug 11, 2026, 12:26 AM UTC

    We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

  2. investigating Aug 11, 2026, 12:27 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 11, 2026, 01:26 AM UTC

    We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  4. investigating Aug 11, 2026, 02:29 AM UTC

    We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  5. investigating Aug 11, 2026, 03:29 AM UTC

    We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  6. monitoring Aug 11, 2026, 03:45 AM UTC

    Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  7. monitoring Aug 11, 2026, 03:47 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Aug 11, 2026, 08:06 AM UTC

    Vonage services in the APAC region have been restored. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.