Vonage incident
IR27177 - VCC Historical Analytics not displaying specific metrics
Vonage experienced a minor incident on August 1, 2025 affecting Statistics / Reporting and Statistics / Reporting and 1 more component, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 11:03 AM UTC
We are currently aware of an ongoing issue affecting the Historical Analytics reporting. Our Incident Management team is investigating the issue with priority.
- investigating Aug 01, 2025, 12:01 PM UTC
The incident management team continues to investigate the issue as a top priority.
- identified Aug 01, 2025, 01:57 PM UTC
We have identified the problem with Historical Analytics reporting. We are now progressing to recover service.
- monitoring Aug 01, 2025, 03:05 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
- resolved Aug 01, 2025, 03:26 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.