Vonage incident

IR27184 - Real Time Analytics and Team Monitoring data not displayed

Minor Resolved View vendor source →

Vonage experienced a minor incident on August 19, 2025 affecting Statistics / Reporting and Statistics / Reporting and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 10:23 AM UTC
Resolved
Aug 19, 2025, 12:34 PM UTC
Duration
2h 11m
Detected by Pingoru
Aug 19, 2025, 10:23 AM UTC

Affected components

Statistics / ReportingStatistics / ReportingStatistics / ReportingStatistics / ReportingStatistics / ReportingStatistics / Reporting

Update timeline

  1. identified Aug 19, 2025, 10:23 AM UTC

    We have identified an issue with Real Time Analytics and Team Monitoring not displaying some data. We have found the possible root cause and we are currently working on a solution.

  2. identified Aug 19, 2025, 10:49 AM UTC

    We have restored service to our EMEA and APAC nodes.

  3. monitoring Aug 19, 2025, 10:49 AM UTC

    We have restored service to our NAM nodes.

  4. resolved Aug 19, 2025, 12:34 PM UTC

    This incident has been resolved.