Vonage incident

IR27186 - Historical Analytics not displaying some data

Major Resolved View vendor source →

Vonage experienced a major incident on August 21, 2025 affecting Statistics / Reporting and Statistics / Reporting, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 08:23 AM UTC
Resolved
Aug 21, 2025, 02:32 PM UTC
Duration
6h 9m
Detected by Pingoru
Aug 21, 2025, 08:23 AM UTC

Affected components

Statistics / ReportingStatistics / Reporting

Update timeline

  1. investigating Aug 21, 2025, 08:23 AM UTC

    We are currently investigating this issue.

  2. identified Aug 21, 2025, 10:35 AM UTC

    We have identified the possible root cause, and we are working in deploying a solution.

  3. identified Aug 21, 2025, 12:22 PM UTC

    We are actively working on the resolution. We are speeding up processing the remaining messages to restore the historical data being available in Analytics

  4. resolved Aug 21, 2025, 02:32 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.