Vonage experienced a minor incident on August 26, 2025 affecting Community Hub and Community Hub and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Community HubCommunity HubCommunity HubCommunity HubCommunity HubCommunity Hub
Update timeline
- identified Aug 26, 2025, 10:32 AM UTC
We have identified an issue preventing new support cases to be opened in our community hub. We have identified the possible root cause and we are working towards a resolution.
- monitoring Aug 26, 2025, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 12:45 PM UTC
This incident has been resolved.