Vonage incident

IR27190 - Conversation Analyzer Transcripts not completed

Minor Resolved View vendor source →

Vonage experienced a minor incident on September 1, 2025 affecting Conversation Analyzer and Conversation Analyzer, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 07:24 AM UTC
Resolved
Sep 01, 2025, 11:37 AM UTC
Duration
4h 12m
Detected by Pingoru
Sep 01, 2025, 07:24 AM UTC

Affected components

Conversation AnalyzerConversation Analyzer

Update timeline

  1. investigating Sep 01, 2025, 07:24 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2025, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2025, 09:15 AM UTC

    The issue was identified and a solution was implemented

  4. monitoring Sep 01, 2025, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2025, 11:37 AM UTC

    This incident has been resolved.