Vonage incident

IR27195 - Error with Dial List calls and when using Log a Call - NAM

Minor Resolved View vendor source →

Vonage experienced a minor incident on September 10, 2025 affecting Outbound Voice Interactions and Outbound Voice Interactions and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 03:53 PM UTC
Resolved
Sep 10, 2025, 05:32 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 10, 2025, 03:53 PM UTC

Affected components

Outbound Voice InteractionsOutbound Voice InteractionsSalesforce.com IntegrationSalesforce.com Integration

Update timeline

  1. investigating Sep 10, 2025, 03:53 PM UTC

    We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

  2. identified Sep 10, 2025, 04:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 05:02 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

  4. resolved Sep 10, 2025, 05:32 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.