Vonage experienced a minor incident on September 8, 2025 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 07:49 AM UTC
We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.
- investigating Sep 08, 2025, 10:03 AM UTC
The incident management team continues to work with the Carrier service provider to identify the problem.
- identified Sep 08, 2025, 01:58 PM UTC
The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.
- identified Sep 09, 2025, 08:30 AM UTC
The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.
- identified Sep 09, 2025, 03:03 PM UTC
The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days. We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.
- monitoring Sep 11, 2025, 08:27 AM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
- resolved Sep 12, 2025, 11:08 AM UTC
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.