Vonage incident

IR27206 - Inbound calls to Swiss numbers failing

Major Resolved View vendor source →

Vonage experienced a major incident on September 29, 2025 affecting Inbound Voice Interactions and Inbound Voice Interactions, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 04:06 PM UTC
Resolved
Sep 29, 2025, 08:18 PM UTC
Duration
4h 11m
Detected by Pingoru
Sep 29, 2025, 04:06 PM UTC

Affected components

Inbound Voice InteractionsInbound Voice Interactions

Update timeline

  1. investigating Sep 29, 2025, 04:06 PM UTC

    We are currently aware of an ongoing issue affecting inbound numbers to certain Swiss number ranges. Our Incident Management team is investigating the issue with priority.

  2. monitoring Sep 29, 2025, 05:12 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

  3. resolved Sep 29, 2025, 08:18 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.