Vonage experienced a major incident on September 30, 2025 affecting ContactPad and ContactPad, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
ContactPadContactPad
Update timeline
- investigating Sep 30, 2025, 01:44 PM UTC
We are currently aware of an ongoing issue affecting the ContactPad login for Vonage Business Communications application. Our Incident Management team is investigating the issue with priority.
- monitoring Sep 30, 2025, 01:59 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
- resolved Sep 30, 2025, 04:45 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.