Vonage API Outage History
Vonage API degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Vonage API: 314 in the last 12 months and 115 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 48 | 393 of 591 (66%) |
Incidents, newest first
Notice June 2, 2026 Service issue with Vonage Media services – Voice API, Voice WebRTC
Started Jun 02, 2026, 02:24 PM UTC· resolved Jun 02, 2026, 02:24 PM UTC
- resolved Jun 02, 2026, 02:24 PM UTC
Vonage services are fully restored following today's interruption in Media services using Voice API and Media services API from [2026-06-02 12:04] UTC until [2026-06-02 12:06] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Notice June 1, 2026 Video SIP Interconnect Issue at Europe and US Regions 31m SIP Interconnect
Started Jun 01, 2026, 11:34 AM UTC· resolved Jun 01, 2026, 12:06 PM UTC
- investigating Jun 01, 2026, 11:34 AM UTC
Customers may currently experiencing problems impacting SIP Interconnect and Audio Connector services started from 2026-06-01 09:36:01 UTC. You may have experienced dropped calls in the Europe and U.S. regions. We will update this status as soon as we have more information on this issue.
- resolved Jun 01, 2026, 12:06 PM UTC
The SIP Interconnect and Audio Connector problem has been resolved, with a small number of calls impacted during the incident window from 2026-06-01T09:36:01 UTC to 2026-06-01T10:50:35.150UTC. All services have been restored. Please let [email protected] know if you continue to experience problems with this.
Minor May 29, 2026 Mexico SMS - Delivery degradation towards Movistar network 1h 56m SMS North America
Started May 29, 2026, 09:13 PM UTC· resolved May 29, 2026, 11:10 PM UTC
- investigating May 29, 2026, 09:13 PM UTC
Please be advised that we are observing message delivery degradation towards Movistar Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 29, 2026, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 11:10 PM UTC
This incident has been resolved.
Minor May 28, 2026 United Kingdom SMS - Degradation affecting Lycamobile 3h 8m SMS Europe
Started May 28, 2026, 11:07 AM UTC· resolved May 28, 2026, 02:15 PM UTC
- investigating May 28, 2026, 11:07 AM UTC
We have observed degradation impacting message delivery to Lycamobile in the United Kingdom. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring May 28, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 02:15 PM UTC
This incident has been resolved.
Minor May 27, 2026 USA MMS - Delivery degradation affecting MMS messages sent towards Verizon network 1d 6h MMS North America
Started May 27, 2026, 05:22 PM UTC· resolved May 29, 2026, 12:19 AM UTC
- investigating May 27, 2026, 05:22 PM UTC
We have been notified by our suppliers about MMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 28, 2026, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 12:19 AM UTC
This incident has been resolved.
Minor May 24, 2026 France SMS - Delivery degradation towards Free 9h 21m SMS Europe
Started May 24, 2026, 07:18 AM UTC· resolved May 24, 2026, 04:39 PM UTC
- investigating May 24, 2026, 07:18 AM UTC
We are currently observing SMS delivery degradation towards FreeMobile network in France. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 24, 2026, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 24, 2026, 04:39 PM UTC
This incident has been resolved.
Minor May 23, 2026 Poland SMS - Degradation for Inbound SMS towards Long Virtual Numbers 8h 52m SMS Europe
Started May 23, 2026, 03:06 PM UTC· resolved May 23, 2026, 11:58 PM UTC
- investigating May 23, 2026, 03:06 PM UTC
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Poland Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring May 23, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2026, 11:58 PM UTC
This incident has been resolved.
Minor May 23, 2026 France SMS - Degradation for Inbound SMS towards France Long Virtual Numbers 19m SMS Europe
Started May 23, 2026, 02:41 PM UTC· resolved May 23, 2026, 03:01 PM UTC
- investigating May 23, 2026, 02:41 PM UTC
We are currently observing inbound SMS delivery degradation for messages sending towards a subset of our France Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual Numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring May 23, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2026, 03:01 PM UTC
This incident has been resolved.
Minor May 22, 2026 Voice API issue in the US Region 2h 34m Voice API
Started May 22, 2026, 06:10 PM UTC· resolved May 22, 2026, 08:45 PM UTC
- investigating May 22, 2026, 06:10 PM UTC
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out. Our engineers are working to quickly resolve the issue. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring May 22, 2026, 06:58 PM UTC
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved May 22, 2026, 08:45 PM UTC
Vonage services have been fully restored following today's interruption in Voice API services in the US region, which began at 2026-05-22 17:22:00 UTC. Full resolution has been confirmed effective 2026-05-22 18:45:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor May 22, 2026 USA MMS - Delivery degradation towards T-Mobile 5h 8m MMS North America
Started May 22, 2026, 05:33 PM UTC· resolved May 22, 2026, 10:41 PM UTC
- investigating May 22, 2026, 05:33 PM UTC
Please be advised that we are observing a MMS degradation towards T-Mobile network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 22, 2026, 09:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 10:41 PM UTC
This incident has been resolved.
Minor May 21, 2026 Myanmar SMS - Delivery Degradation towards Ooredoo Network 4h 48m SMS Middle East & Africa
Started May 21, 2026, 03:20 PM UTC· resolved May 21, 2026, 08:09 PM UTC
- investigating May 21, 2026, 03:20 PM UTC
We are currently observing SMS delivery degradation towards Myanmar Ooredoo. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring May 21, 2026, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 08:09 PM UTC
This incident has been resolved.
Minor May 20, 2026 Peru SMS - Delivery degradation towards Entel network 2h 16m SMS Latin America
Started May 20, 2026, 06:14 PM UTC· resolved May 20, 2026, 08:31 PM UTC
- investigating May 20, 2026, 06:14 PM UTC
We are currently observing SMS delivery degradation towards Peru Entel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 20, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 08:31 PM UTC
This incident has been resolved.
Minor May 20, 2026 France SMS - Delivery Degradation towards SFR Network 4h 3m SMS Europe
Started May 20, 2026, 04:31 PM UTC· resolved May 20, 2026, 08:34 PM UTC
- investigating May 20, 2026, 04:31 PM UTC
We are currently observing SMS delivery degradation towards SFR Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 20, 2026, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 08:34 PM UTC
This incident has been resolved.
Major May 20, 2026 [Video API] Archive uploading to custom cloud storage fails in Vonage Video API Unified Environment 3h 51m Archiving (Standard), Archiving (Enterprise)
Started May 20, 2026, 02:33 PM UTC· resolved May 20, 2026, 06:24 PM UTC
- investigating May 20, 2026, 02:33 PM UTC
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment. Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section. Our engineers are working to quickly resolve the issue. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 20, 2026, 04:05 PM UTC
Our engineering team is working to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 20, 2026, 05:46 PM UTC
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
- monitoring May 20, 2026, 06:05 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 20, 2026, 06:24 PM UTC
This incident has been resolved.
Minor May 20, 2026 Service issue in 10DLC SMS platform 4h 36m SMS North America
Started May 20, 2026, 09:25 AM UTC· resolved May 20, 2026, 02:02 PM UTC
- investigating May 20, 2026, 09:25 AM UTC
Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 20, 2026, 10:39 AM UTC
Our engineering team has identified the issue that may be impacting your outbound SMS delivery using 10DLC numbers and has applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring May 20, 2026, 11:09 AM UTC
Vonage services continue to show signs of recovery following today's interruption in 10DLC SMS services. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved May 20, 2026, 02:02 PM UTC
Vonage services are fully restored following today's interruption in 10DLC SMS services from [2026-05-12 10:00] UTC until [2026-05-20 10:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor May 20, 2026 France SMS - Delivery degradation towards Orange network 2h 35m SMS Europe
Started May 20, 2026, 12:09 AM UTC· resolved May 20, 2026, 02:44 AM UTC
- investigating May 20, 2026, 12:09 AM UTC
We are currently observing SMS delivery degradation towards France Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 20, 2026, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 02:44 AM UTC
This incident has been resolved.
Notice May 19, 2026 Emergency Address Provisioning 1h 46m
Started May 19, 2026, 04:46 PM UTC· resolved May 19, 2026, 06:33 PM UTC
- investigating May 19, 2026, 04:46 PM UTC
We are aware of issues that may be impacting your ability to provision emergency addresses. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 19, 2026, 05:50 PM UTC
Our engineering team has identified the issue that may be impacting your Emergency Address Provisioning service and has applied initial mitigations. We will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- resolved May 19, 2026, 06:33 PM UTC
Vonage services are fully restored following today's interruption in Emergency Address Provisioning. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Notice May 19, 2026 Voice API transcribe issues in the US Region. –
Started May 19, 2026, 03:00 PM UTC· resolved May 19, 2026, 03:00 PM UTC
- resolved May 20, 2026, 01:47 AM UTC
Vonage services are fully restored following today's interruption due to Voice API transcription issues from 2026-05-19 23:28:00 UTC to 2026-05-20 00:49:00 UTC. Calls should still be connected and recorded But post-call transcripts would be missing for analysis, compliance, or training. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor May 19, 2026 Denmark SMS - Delivery receipt degradation affecting Hi3G Denmark 5h 45m SMS Europe
Started May 19, 2026, 06:08 AM UTC· resolved May 19, 2026, 11:53 AM UTC
- investigating May 19, 2026, 06:08 AM UTC
We have been notified by our supplier about delivery receipt degradation for messages sent towards Hi3G Denmark. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 19, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 11:53 AM UTC
This incident has been resolved.
Minor May 19, 2026 Delayed Status Callback Delivery and Inbound Traffic Issues in the WhatsApp Channel 2h 33m Callbacks, Verify V2, Messages API
Started May 19, 2026, 04:41 AM UTC· resolved May 19, 2026, 07:15 AM UTC
- investigating May 19, 2026, 04:41 AM UTC
We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 19, 2026, 05:04 AM UTC
Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 19, 2026, 05:20 AM UTC
Our engineering team has identified the issue that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2. We will continue to provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 19, 2026, 05:58 AM UTC
We have identified an issue with a third-party supplier that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2. We also observed that the incident is impacting inbound WhatsApp traffic for the Messages API, resulting in inbound message delivery failures. We’ll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring May 19, 2026, 06:22 AM UTC
Vonage services continue to show signs of recovery following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel. We'll continue to provide further updates here within 60 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved May 19, 2026, 07:15 AM UTC
Vonage services are fully restored following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel from 2026-05-19 04:13:00 UTC until 2026-05-19 06:45:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor May 19, 2026 USA MMS - Delivery degradation affecting MMS messages sent towards AT&T network 1h 17m MMS North America
Started May 19, 2026, 01:03 AM UTC· resolved May 19, 2026, 02:21 AM UTC
- investigating May 19, 2026, 01:03 AM UTC
We have been notified by our suppliers about MMS degradation to the AT&T network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 19, 2026, 01:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 02:21 AM UTC
This incident has been resolved.
Minor May 18, 2026 Delayed call detail reports 1h 38m Reporting & Data, Messages API, Voice Inspector, Reports API
Started May 18, 2026, 10:25 PM UTC· resolved May 19, 2026, 12:03 AM UTC
- identified May 18, 2026, 10:25 PM UTC
We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified May 18, 2026, 10:46 PM UTC
We are continuing to work on a fix for this issue.
- identified May 18, 2026, 10:47 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 19, 2026, 12:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 12:03 AM UTC
The issue has been fixed now.
Minor May 14, 2026 Mexico SMS - Delivery degradation towards Mexico AT&T network 3h 37m SMS North America
Started May 14, 2026, 09:22 PM UTC· resolved May 15, 2026, 12:59 AM UTC
- investigating May 14, 2026, 09:22 PM UTC
We have been notified of delivery degradation for SMS traffic towards Mexico AT&T network. We are working with our partners to resolve the issue. If you have any questions, please contact api.support.vonage.com
- monitoring May 15, 2026, 12:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 12:59 AM UTC
This incident has been resolved.
Minor May 14, 2026 USA MMS - degradation affecting 10DLC MMS messages to AT&T network 6h 22m MMS North America
Started May 14, 2026, 05:45 PM UTC· resolved May 15, 2026, 12:08 AM UTC
- investigating May 14, 2026, 05:45 PM UTC
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to AT&T network. You might experience missing or delayed MTs, MOs, or delivery receipts. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 14, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 12:08 AM UTC
This incident has been resolved.
Minor May 12, 2026 USA MMS - degradation affecting 10DLC MMS messages to multiple networks 4h 36m MMS North America
Started May 12, 2026, 06:24 PM UTC· resolved May 12, 2026, 11:00 PM UTC
- investigating May 12, 2026, 06:24 PM UTC
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring May 12, 2026, 07:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 11:00 PM UTC
This incident has been resolved.