Vonage API Outage History
Vonage API degraded · 4 active incidents · 1 long-running issue View live status →Pingoru has recorded 313 incidents for Vonage API: 313 in the last 12 months and 114 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 47 | 390 of 588 (66%) |
Incidents, newest first
Minor June 25, 2026 Belgium SMS - Delivery degradation towards Belgium Base network 1h 34m SMS Europe
Started Jun 25, 2026, 12:24 PM UTC· resolved Jun 25, 2026, 01:59 PM UTC
- investigating Jun 25, 2026, 12:24 PM UTC
We are currently observing SMS delivery degradation towards Belgium networks through BASE. You may experience failures or delays for Outbound SMS sending towards Belgium networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 25, 2026, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 01:59 PM UTC
This incident has been resolved.
Minor June 25, 2026 Service issue for Vonage Conversational Connect 1h 36m Vonage Conversational Connect
Started Jun 25, 2026, 04:40 AM UTC· resolved Jun 25, 2026, 06:16 AM UTC
- investigating Jun 25, 2026, 04:40 AM UTC
We are aware of issues that may be impacting your experiences->Vonage Conversational Connect Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2hr Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating Jun 25, 2026, 04:43 AM UTC
We are continuing to investigate this issue.
- investigating Jun 25, 2026, 04:50 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 25, 2026, 05:50 AM UTC
Vonage services continue to show signs of recovery following interruption in Service issue for Vonage Conversational Connect We'll continue to provide further updates here within 2hr and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
- resolved Jun 25, 2026, 06:16 AM UTC
The issue has been fixed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Notice June 25, 2026 Japan Voice - Degradation of calls towards a set of Japan number ranges –
Started Jun 25, 2026, 03:00 AM UTC· resolved Jun 25, 2026, 03:00 AM UTC
- resolved Jun 26, 2026, 02:16 AM UTC
On 25th Jun 2026 03:08 UTC to 03:18 UTC, our downstream carrier informed degradation of outbound calls towards some set of Japan Number ranges. This incident has been resolved. If you have any questions, please contact api.support.vonage.com
Minor June 25, 2026 Belgium SMS - Delivery degradation towards Belgium Telenet network 2h 28m SMS Europe
Started Jun 25, 2026, 01:20 AM UTC· resolved Jun 25, 2026, 03:49 AM UTC
- investigating Jun 25, 2026, 01:20 AM UTC
We are currently observing SMS delivery degradation towards Belgium networks through Telenet. You may experience failures or delays for Outbound SMS sending towards Belgium networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 25, 2026, 03:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 03:49 AM UTC
This incident has been resolved.
Minor June 25, 2026 Venezuela SMS - Delivery Degradation towards Telefonica network 6h 12m SMS Latin America
Started Jun 25, 2026, 01:14 AM UTC· resolved Jun 25, 2026, 07:26 AM UTC
- investigating Jun 25, 2026, 01:14 AM UTC
We have been notified by our supplier about SMS delivery degradation towards Telefonica network in Venezuela. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 25, 2026, 05:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 07:26 AM UTC
This incident has been resolved.
Minor June 24, 2026 Turkey SMS - Delivery Degradation towards all operators in Turkey 5h 6m SMS Europe
Started Jun 24, 2026, 02:30 AM UTC· resolved Jun 24, 2026, 07:36 AM UTC
- investigating Jun 24, 2026, 02:30 AM UTC
We have been notified by our supplier about SMS delivery degradation towards Turkcell Turkey. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jun 24, 2026, 02:43 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 24, 2026, 06:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 07:36 AM UTC
This incident has been resolved.
Minor June 23, 2026 Costa Rica SMS - Degradation affecting Claro ICE network 1h 22m SMS Latin America
Started Jun 23, 2026, 04:05 PM UTC· resolved Jun 23, 2026, 05:27 PM UTC
- investigating Jun 23, 2026, 04:05 PM UTC
Please be informed that we were notified by our supplier of a SMS delivery degradation towards ICE network in Costa Rica. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 23, 2026, 04:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 05:27 PM UTC
This incident has been resolved.
Minor June 23, 2026 Egypt SMS - Delivery degradation towards Etisalat Network 2h 13m SMS Middle East & Africa
Started Jun 23, 2026, 06:30 AM UTC· resolved Jun 23, 2026, 08:43 AM UTC
- investigating Jun 23, 2026, 06:30 AM UTC
We have been notified by our supplier about an SMS delivery degradation towards Etisalat Network Egypt. We are working with our partners to resolve the issue and will update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jun 23, 2026, 08:43 AM UTC
We are continuing to investigate this issue.
- resolved Jun 23, 2026, 08:43 AM UTC
This incident has been resolved.
Minor June 23, 2026 Indonesia SMS - Delivery degradation towards Smartfren 20h 24m SMS APAC
Started Jun 23, 2026, 06:29 AM UTC· resolved Jun 24, 2026, 02:54 AM UTC
- investigating Jun 23, 2026, 06:29 AM UTC
We have been notified by our supplier about an SMS delivery degradation towards Smartfren network in Indonesia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 23, 2026, 01:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 02:54 AM UTC
This incident has been resolved.
Minor June 23, 2026 UAE SMS - Delivery degradation towards Etisalat and du 4h 10m SMS Middle East & Africa
Started Jun 23, 2026, 03:16 AM UTC· resolved Jun 23, 2026, 07:26 AM UTC
- investigating Jun 23, 2026, 03:16 AM UTC
We have been notified by our supplier about an SMS delivery degradation towards UAE Etisalat and du networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 23, 2026, 07:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 07:26 AM UTC
This incident has been resolved.
Minor June 22, 2026 USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks 1h 10m SMS North America
Started Jun 22, 2026, 04:40 PM UTC· resolved Jun 22, 2026, 05:51 PM UTC
- investigating Jun 22, 2026, 04:40 PM UTC
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 22, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 05:51 PM UTC
This incident has been resolved.
Minor June 19, 2026 Norway SMS - Delivery degradation towards Telia Network 4h 34m SMS Europe
Started Jun 19, 2026, 02:13 PM UTC· resolved Jun 19, 2026, 06:48 PM UTC
- investigating Jun 19, 2026, 02:13 PM UTC
We have been notified by our supplier about an SMS delivery degradation towards Telia Network Norway. We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 19, 2026, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 06:48 PM UTC
This incident has been resolved.
Minor June 19, 2026 Service issue for Email services using Verify V2 API platform 44m Verify V2
Started Jun 19, 2026, 11:47 AM UTC· resolved Jun 19, 2026, 12:32 PM UTC
- investigating Jun 19, 2026, 11:47 AM UTC
We are aware of issues that may be impacting your email delivery using the Verify V2 API. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 19, 2026, 12:18 PM UTC
Thank you for your patience following our third party's reported service interruption earlier today, which may have impacted your OTP delivery via Email using the Verify V2 API. Our third-party provider has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours, and once full service is restored. If you have any questions, please contact api.support.vonage.com
- resolved Jun 19, 2026, 12:32 PM UTC
Vonage services have been fully restored following today’s service interruption reported by our third-party provider, which began at 2026-06-19 11:14 UTC. Full resolution of the incident has been confirmed by the third-party provider, effective 2026-06-19 11:38 UTC. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor June 16, 2026 UK SMS - Degradation affecting Vodafone network 4h 52m SMS Europe
Started Jun 16, 2026, 07:06 PM UTC· resolved Jun 16, 2026, 11:58 PM UTC
- investigating Jun 16, 2026, 07:06 PM UTC
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. You may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Jun 16, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 11:58 PM UTC
This incident has been resolved.
Notice June 16, 2026 Whatsapp Media Message Delivery Errors 22m Whatsapp Connectivity
Started Jun 16, 2026, 06:01 PM UTC· resolved Jun 16, 2026, 06:23 PM UTC
- monitoring Jun 16, 2026, 06:01 PM UTC
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Jun 16, 2026, 06:23 PM UTC
Vonage services have been fully restored following today's service interruption reported by our third party, which began at 2026-06-16 14:40 UTC. Full resolution of the incident has been confirmed effective 2026-06-16 16:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor June 15, 2026 Sweden SMS - Delivery Degradation affecting Hi3G 1h 44m SMS Europe
Started Jun 15, 2026, 10:37 PM UTC· resolved Jun 16, 2026, 12:22 AM UTC
- investigating Jun 15, 2026, 10:37 PM UTC
We are currently observing SMS delivery degradation towards Sweden Hi3G. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 15, 2026, 11:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 12:22 AM UTC
This incident has been resolved.
Minor June 15, 2026 Vonage API — CDR Processing Delay (Ireland Region) 1h 27m Reports API
Started Jun 15, 2026, 05:01 PM UTC· resolved Jun 15, 2026, 06:29 PM UTC
- investigating Jun 15, 2026, 05:01 PM UTC
We are currently investigating an issue affecting CDR (Call Detail Record) processing in the Ireland region. Customers using Vonage API services in the Ireland (EU-West-1) region may experience delays in call and message detail records appearing in their dashboards or reporting systems. We are actively investigating the root cause and will provide an update as soon as more information is available.
- monitoring Jun 15, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 06:29 PM UTC
This incident has been resolved.
Minor June 15, 2026 Philippines SMS - Delivery Degradation towards Globe and Smart networks 23h 39m SMS APAC
Started Jun 15, 2026, 07:32 AM UTC· resolved Jun 16, 2026, 07:11 AM UTC
- investigating Jun 15, 2026, 07:32 AM UTC
We have observed degradation impacting message delivery towards globe and Smart networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 15, 2026, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 16, 2026, 05:38 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2026, 07:11 AM UTC
This incident has been resolved.
Critical June 12, 2026 Issue With Meta Connectivity 4h 35m Verify V2, Messages API, Whatsapp Connectivity, Facebook Messenger Connectivity
Started Jun 12, 2026, 01:59 PM UTC· resolved Jun 12, 2026, 06:35 PM UTC
- investigating Jun 12, 2026, 01:59 PM UTC
Our monitoring system has alerted us to a potential service issue which may impact your WhatsApp, Messenger and even Verify Traffic. We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Messages API Verify API We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
- identified Jun 12, 2026, 03:01 PM UTC
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following: Messages API: WhatsApp, Messenger traffic. WhatsApp Template Management API Verify: Verify flows with WhatsApp only. Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified Jun 12, 2026, 03:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2026, 04:34 PM UTC
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following: Messages API: WhatsApp, Messenger traffic, WhatsApp Template Management API, WhatsApp Onboarding, Verify: Verify flows with WhatsApp only. Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 12, 2026, 05:14 PM UTC
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your outbound WhatsApp and Facebook Messenger channels via the Messages API. Customers using the Verify API with the WhatsApp channel are also affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Jun 12, 2026, 06:35 PM UTC
Vonage services have been fully restored following today's service outage reported by Meta, which began at 2026-06-12 13:34 UTC. Full resolution of the incident has been confirmed by Meta effective 2026-06-12 16:37 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with Meta to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor June 10, 2026 Germany SMS - Delivery Degradation towards Drillisch Online Network 3h 51m SMS Europe
Started Jun 10, 2026, 10:59 PM UTC· resolved Jun 11, 2026, 02:50 AM UTC
- investigating Jun 10, 2026, 10:59 PM UTC
We have been notified by our supplier about SMS delivery degradation towards Drillisch Online network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 11, 2026, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 02:50 AM UTC
This incident has been resolved.
Minor June 10, 2026 Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks 3h 30m SMS Europe
Started Jun 10, 2026, 10:30 AM UTC· resolved Jun 10, 2026, 02:00 PM UTC
- investigating Jun 10, 2026, 10:30 AM UTC
We are currently observing SMS delivery degradation towards Italy Vodafone and CoopVoce networks. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Jun 10, 2026, 12:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 02:00 PM UTC
This incident has been resolved.
Minor June 9, 2026 United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs 1d SMS Europe
Started Jun 09, 2026, 08:14 AM UTC· resolved Jun 10, 2026, 08:23 AM UTC
- investigating Jun 09, 2026, 08:14 AM UTC
We are observing missing delivery reports impacting message delivered using a subset of the UK LVNs towards several UK networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 09, 2026, 11:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 08:23 AM UTC
This incident has been resolved.
Notice June 9, 2026 Philippines Voice - Degradation of outbound calls from a subset of Long Virtual Numbers –
Started Jun 09, 2026, 02:30 AM UTC· resolved Jun 09, 2026, 02:30 AM UTC
- resolved Jun 10, 2026, 07:47 AM UTC
Between 02:15 to 03:45 (UTC) on the 9th of June 2026. We have observed outbound calls degradation from a subset of our Philippines Long Virtual Numbers. This incident has been resolved. If you have any questions, please contact api.support.vonage.com
Minor June 4, 2026 Mali SMS - Degradation affecting Mali Orange network 2h 42m SMS Middle East & Africa
Started Jun 04, 2026, 02:12 AM UTC· resolved Jun 04, 2026, 04:55 AM UTC
- investigating Jun 04, 2026, 02:12 AM UTC
Please be informed that we have been notified of SMS delivery degradation towards Mali Orange network in Mali. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 04, 2026, 04:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 04:55 AM UTC
This incident has been resolved.
Minor June 3, 2026 Costa Rica SMS - Degradation affecting Claro CR network 3h 24m SMS Latin America
Started Jun 03, 2026, 03:26 AM UTC· resolved Jun 03, 2026, 06:50 AM UTC
- investigating Jun 03, 2026, 03:26 AM UTC
Please be informed that we have been notified of SMS delivery degradation towards Claro CR network in Costa Rica. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 03, 2026, 06:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 06:50 AM UTC
This incident has been resolved.