Vonage API incident

Delayed call detail reports

Minor Resolved View vendor source →

Vonage API experienced a minor incident on May 18, 2026 affecting Reporting & Data and Messages API and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 10:25 PM UTC
Resolved
May 19, 2026, 12:03 AM UTC
Duration
1h 38m
Detected by Pingoru
May 18, 2026, 10:25 PM UTC

Affected components

Reporting & DataMessages APIVoice InspectorReports API

Update timeline

  1. identified May 18, 2026, 10:25 PM UTC

    We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  2. identified May 18, 2026, 10:46 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 18, 2026, 10:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 19, 2026, 12:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 19, 2026, 12:03 AM UTC

    The issue has been fixed now.