Vonage API incident
[Video API] Archive uploading to custom cloud storage fails in Vonage Video API Unified Environment
Vonage API experienced a major incident on May 20, 2026 affecting Archiving (Standard) and Archiving (Enterprise), lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 02:33 PM UTC
We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment. Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section. Our engineers are working to quickly resolve the issue. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating May 20, 2026, 04:05 PM UTC
Our engineering team is working to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified May 20, 2026, 05:46 PM UTC
The issue has been identified, and a fix is now being implemented. We'll update soon once the incident is fully recovered.
- monitoring May 20, 2026, 06:05 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 20, 2026, 06:24 PM UTC
This incident has been resolved.