Vivi Outage History

Vivi is up right now

Vivi had 18 outages in the last 2 years totaling 360h 53m of downtime — averaging 0.7 incidents per month.

There were 18 Vivi outages since September 4, 2025 totaling 360h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vivi.io

Minor August 27, 2026

Support Ticket Creation and Support Hub Article Access Issues

Detected by Pingoru
Aug 27, 2026, 04:05 AM UTC
Resolved
Aug 27, 2026, 05:12 AM UTC
Duration
1h 6m
Timeline · 2 updates
  1. investigating Aug 27, 2026, 04:05 AM UTC

    Users may currently experience issues creating support tickets or browsing Support Hub articles due to an outage affecting our third-party provider, Atlassian. We are monitoring the situation closely and will provide an update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while the issue is being resolved.

  2. resolved Aug 27, 2026, 05:12 AM UTC

    The Atlassian outage has now been resolved. Support ticket creation and access to Support Hub articles are available again. Thank you for your patience and understanding while the issue was being resolved.

Read the full incident report →

Minor July 8, 2026

Issue affecting YouTube content playback

Detected by Pingoru
Jul 08, 2026, 07:19 AM UTC
Resolved
Jul 09, 2026, 05:41 AM UTC
Duration
22h 21m
Affected: Video Playback service
Timeline · 4 updates
  1. investigating Jul 08, 2026, 07:19 AM UTC

    We are currently aware of an issue affecting YouTube content playback on Vivi devices. This issue appears to be caused by a third-party service, and users may experience YouTube content not loading or playing as expected. Our engineering team is actively investigating the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

  2. investigating Jul 08, 2026, 02:15 PM UTC

    Our engineering team continue to actively investigate the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

  3. investigating Jul 08, 2026, 11:32 PM UTC

    Our engineering team continue to actively investigate the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience caused and appreciate your patience.

  4. resolved Jul 09, 2026, 05:41 AM UTC

    YouTube playback via Signage and Play Content has been restored, however some minimal disruptions remain. VDA signage playback is still impacted and will be addressed in an upcoming VDA release. Additionally, as a result of the fix, seeking through videos via the Vivi client no longer works. This will be reviewed, with a follow up fix planned in an upcoming release to improve play content on the client app.

Read the full incident report →

Major May 25, 2026

Issue Affecting YouTube Playback Content

Detected by Pingoru
May 25, 2026, 01:48 AM UTC
Resolved
May 25, 2026, 04:03 AM UTC
Duration
2h 14m
Affected: Play Content Media Processing
Timeline · 2 updates
  1. investigating May 25, 2026, 01:48 AM UTC

    We are currently investigating an issue affecting YouTube playback content on Vivi devices. Users may experience problems with YouTube content not loading or playing as expected. Our engineering team is actively investigating the issue and working towards a resolution. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

  2. resolved May 25, 2026, 04:03 AM UTC

    We have now resolved the issue affecting YouTube playback content on Vivi devices. Services should be functioning normally, and users should no longer experience issues with content loading or playback. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.

Read the full incident report →

Notice May 11, 2026

Vivi Central: Issues with Support Ticket Creation and Visibility

Detected by Pingoru
May 11, 2026, 01:28 AM UTC
Resolved
May 11, 2026, 03:26 AM UTC
Duration
1h 58m
Affected: Vivi Central
Timeline · 3 updates
  1. investigating May 11, 2026, 01:28 AM UTC

    We are currently investigating an issue affecting support tickets in Vivi Central. Customers are unable to create new tickets, and existing tickets may also not be visible. We are working with Atlassian to determine whether there is an ongoing issue impacting their cloud services and the APIs used by our support platform. Our team is actively monitoring the situation and will provide updates as more information becomes available.

  2. monitoring May 11, 2026, 03:00 AM UTC

    We have implemented a fix for the issue that was preventing customers from creating new support tickets and viewing existing tickets through Vivi Central. Initial testing shows that ticket creation is now functioning as expected. We are continuing to closely monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

  3. resolved May 11, 2026, 03:26 AM UTC

    The issue that was preventing customers from creating new support tickets through Vivi Central has now been resolved. Following the implemented fix, we have not received any further reports of issues, and ticket creation is operating normally. Thank you for your patience and understanding while we addressed this incident.

Read the full incident report →

Critical May 8, 2026

Vivi Central: Support Ticket Creation Issues

Detected by Pingoru
May 08, 2026, 03:30 PM UTC
Resolved
May 08, 2026, 09:31 PM UTC
Duration
6h
Affected: Vivi Central
Timeline · 4 updates
  1. investigating May 08, 2026, 03:30 PM UTC

    We are currently investigating an issue preventing customers from creating new support tickets through the Support section of Vivi Central. This issue is related to an active outage affecting Atlassian cloud services, which impacts the JIRA API used by our support platform. Our team is monitoring the situation closely and we will provide updates as more information becomes available.

  2. investigating May 08, 2026, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2026, 04:45 PM UTC

    We have implemented a fix for the issue preventing customers from creating new support tickets through Vivi Central. Initial testing indicates that ticket creation is functioning normally again, and we are continuing to monitor the system closely to ensure stability. Thank you for your patience while we worked to resolve this issue.

  4. resolved May 08, 2026, 09:31 PM UTC

    The issue preventing customers from creating new support tickets through Vivi Central has been resolved. We have not received any further reports of issues following the implemented fix, and ticket creation is functioning normally. Thank you for your patience and understanding while we worked through this incident.

Read the full incident report →

Minor February 18, 2026

Service Notice: Google/PowerPoint Web Slides in Multi-Zone Signage

Detected by Pingoru
Feb 18, 2026, 02:44 PM UTC
Resolved
Feb 18, 2026, 05:15 PM UTC
Duration
2h 31m
Affected: Backend Services
Timeline · 5 updates
  1. investigating Feb 18, 2026, 02:44 PM UTC

    We are currently investigating an issue affecting Google and PowerPoint Web slides used within Multi-Zone signage layouts. Impacted displays may show a “Content Currently Unavailable” message in the affected zone. At this time, this issue appears to be isolated to Google Slides within Multi-Zone configurations. Other content types and standard signage layouts continue to function as expected. Our Engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be posted here as soon as more information becomes available.

  2. investigating Feb 18, 2026, 03:44 PM UTC

    Our Engineering team continues to actively investigate the issue affecting Google and PowerPoint Web Slides within Multi-Zone signage layouts, which may result in a “Content Currently Unavailable” message. We are working to determine the root cause and will provide another update within the next hour or as soon as more information becomes available. Thank you for your patience.

  3. identified Feb 18, 2026, 04:08 PM UTC

    We have identified the cause of the issue affecting Multi-Zone signage layouts. Our Engineering team is currently deploying a fix to restore normal functionality. We will continue to provide updates as progress is made. Thank you for your continued patience.

  4. monitoring Feb 18, 2026, 04:14 PM UTC

    A fix has been deployed, and we’ve confirmed that Google and PowerPoint Web Slides in Multi-Zone signage is now functioning as expected. Displays should no longer show the “Content Currently Unavailable” message. Signage may need to be restarted or toggled off and back on to fully clear the message. We are continuing to monitor the system to ensure stability and will provide a final update once fully resolved. Thank you for your patience.

  5. resolved Feb 18, 2026, 05:15 PM UTC

    The issue affecting Multi-Zone signage has been fully resolved. Following the implemented fix, no lingering issues have been detected. We will continue to monitor system performance, but all services are operating normally at this time. Thank you for your patience and understanding while we worked through this.

Read the full incident report →

Major February 4, 2026

Play Content - YouTube links not working

Detected by Pingoru
Feb 04, 2026, 07:34 PM UTC
Resolved
Feb 04, 2026, 10:01 PM UTC
Duration
2h 26m
Affected: Backend ServicesPlay Content Media Processing
Timeline · 5 updates
  1. investigating Feb 04, 2026, 07:34 PM UTC

    We’re aware of an issue impacting the Play Content feature when using YouTube links, and our team is actively investigating. At this time, YouTube content may fail to load or play as expected. We’ll share updates as soon as we have more information or a fix available. Thank you for your patience while we work to resolve this.

  2. investigating Feb 04, 2026, 08:37 PM UTC

    We’re continuing to investigate an issue affecting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load or play as expected. Our team is actively working to identify the root cause and will provide another update within the next hour or sooner if new information becomes available. Thank you for your patience.

  3. identified Feb 04, 2026, 08:43 PM UTC

    We have identified the issue affecting Play Content when using YouTube links. Our engineering team is actively working on a solution. At this time, YouTube content may still fail to load or freeze during playback. This remains a high-priority issue. We will provide a further update as progress continues.

  4. monitoring Feb 04, 2026, 09:00 PM UTC

    A fix has been deployed to address the issue affecting Play Content when using YouTube links. Following the deployment, the majority of YouTube content is now playing as expected. We are continuing to monitor the system to ensure stability, as a small number of videos may still not behave as expected. We will provide another update within the next few hours, or sooner if there are any changes.

  5. resolved Feb 04, 2026, 10:01 PM UTC

    The issue affecting Play Content when using YouTube links has been resolved. Playback is now functioning as expected. We will continue to monitor the system to ensure ongoing stability.

Read the full incident report →

Major December 8, 2025

Signage & SAML Authentication Service Degradation

Detected by Pingoru
Dec 08, 2025, 12:39 AM UTC
Resolved
Dec 08, 2025, 12:54 AM UTC
Duration
14m
Affected: Backend Services
Timeline · 2 updates
  1. investigating Dec 08, 2025, 12:39 AM UTC

    We are currently investigating two issues impacting Vivi services: Signage is unable to display Google Slides content. New user sign-ins using SAML integration are not working as expected. Our Engineering team is actively investigating both issues and working to restore normal functionality. We will provide further updates as progress is made.

  2. resolved Dec 08, 2025, 12:54 AM UTC

    The issues affecting Signage Google Slides content and new user SAML sign-ins have now been resolved. All services are operating normally. We will continue monitoring to ensure stability.

Read the full incident report →

Notice November 7, 2025

iPad/iPhone – Vivi App 3.10.3 Functionality Issue

Detected by Pingoru
Nov 07, 2025, 01:20 PM UTC
Resolved
Nov 07, 2025, 08:39 PM UTC
Duration
7h 18m
Timeline · 4 updates
  1. investigating Nov 07, 2025, 01:20 PM UTC

    We are aware of an issue affecting the Vivi App version 3.10.3 on iOS devices, including iPhones and iPads. The app may not function as expected, particularly when accessing or using the Settings menu. Our engineering team is investigating this and we will provide an update as soon as more information becomes available. This issue is only applicable to iOS devices (iPhone/iPad) using v3.10.3.

  2. identified Nov 07, 2025, 02:43 PM UTC

    The issue affecting the Vivi App 3.10.3 on iPhones and iPads has now been identified. Engineering is currently implementing a fix.Further updates will be shared as soon as the fix is ready or additional information becomes available.

  3. identified Nov 07, 2025, 07:38 PM UTC

    Work continues on the issue affecting the Vivi App v3.10.3 on iOS devices. Our Engineering team remains actively engaged in implementing and testing a fix. We’ll provide the next update soon when the fix is ready or new information becomes available. Thank you for your continued patience.

  4. resolved Nov 07, 2025, 08:39 PM UTC

    A fix for the issue affecting Vivi App v3.10.3 on iOS devices has been included in our latest release, version 3.10.4, which is now available on the Apple App Store. We recommend all users experiencing issues with v3.10.3 update to the latest version to restore expected functionality. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Major October 21, 2025

Google outage

Detected by Pingoru
Oct 21, 2025, 07:20 PM UTC
Resolved
Oct 22, 2025, 02:03 AM UTC
Duration
6h 43m
Affected: Sync Service
Timeline · 5 updates
  1. investigating Oct 21, 2025, 07:20 PM UTC

    Google's Endpoint Services have gone down resulting in the unlinking of Google Drive content for some customers from Google's side

  2. identified Oct 21, 2025, 07:21 PM UTC

    The issue has been identified.

  3. identified Oct 21, 2025, 09:08 PM UTC

    The issue has been identified and is still ongoing. We’ll share more updates as soon as we have further information.

  4. monitoring Oct 21, 2025, 11:43 PM UTC

    The service is partially restored. We’re monitoring the recovery and will provide updates as full functionality returns.

  5. resolved Oct 22, 2025, 02:03 AM UTC

    The service has fully recovered, and all functionality is now operating normally. We’ll continue to monitor for stability.

Read the full incident report →

Major October 20, 2025

AWS Outage Affecting Vivi Services

Detected by Pingoru
Oct 20, 2025, 10:29 AM UTC
Resolved
Oct 20, 2025, 12:33 PM UTC
Duration
2h 4m
Affected: Backend Services
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 10:29 AM UTC

    An AWS outage has impacted several Vivi services — including the Status Page, listing of Support Tickets, Vivi Firmware and App Downloads, Media Uploads, and possibly Weather/News updates. Services are now gradually recovering, and our team is closely monitoring the situation. We will provide further updates once all systems are fully restored.

  2. monitoring Oct 20, 2025, 10:44 AM UTC

    Vivi services are continuing to recover following an AWS outage. Our team is monitoring progress and will provide an update once all systems are fully operational.

  3. monitoring Oct 20, 2025, 11:02 AM UTC

    Vivi services have recovered following the earlier AWS outage. Our team is monitoring system performance to ensure continued stability.

  4. monitoring Oct 20, 2025, 11:27 AM UTC

    Vivi services have recovered, although AWS is still working on their complete restoration. Our team continues to monitor the situation closely to ensure the stability and continuity of the system.

  5. resolved Oct 20, 2025, 12:33 PM UTC

    All Vivi services are operating normally following the earlier AWS outage. Our team has verified service stability and will continue light monitoring to ensure ongoing performance. Thank you for your patience during this incident.

Read the full incident report →

Minor October 13, 2025

Weather Data may not be available

Detected by Pingoru
Oct 13, 2025, 10:37 PM UTC
Resolved
Oct 14, 2025, 05:24 AM UTC
Duration
6h 46m
Affected: Backend Services
Timeline · 8 updates
  1. investigating Oct 13, 2025, 10:37 PM UTC

    Weather data may be delayed or show the message "Weather Data is unavailable at the moment"

  2. identified Oct 13, 2025, 10:54 PM UTC

    We’ve identified that the issue originates from our third-party weather provider. We’ve made the necessary adjustments on our side and are awaiting their confirmation. Weather data remains accessible, though some users may experience slight delays.

  3. identified Oct 13, 2025, 11:42 PM UTC

    We’re continuing to work with our third-party weather provider to bring the issue to resolution. Our team is closely tracking the progress and will share further updates as they become available.

  4. identified Oct 14, 2025, 01:39 AM UTC

    Our team remains in touch with the weather provider, and they’re actively working on restoring normal service.Further updates will follow as progress continues.

  5. identified Oct 14, 2025, 03:11 AM UTC

    Our team remains engaged with the weather provider as they continue their restoration efforts. We’ll share an update as progress continues.

  6. monitoring Oct 14, 2025, 04:22 AM UTC

    The weather data service has been restored, and our team is testing and monitoring to confirm stability. We’ll provide an update once verification is complete.

  7. monitoring Oct 14, 2025, 04:33 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 14, 2025, 05:24 AM UTC

    The weather data service has been fully restored and verified. Monitoring confirms stability across all signage.

Read the full incident report →

Notice October 7, 2025

Unable to display signage content

Detected by Pingoru
Oct 07, 2025, 02:18 AM UTC
Resolved
Oct 07, 2025, 02:45 AM UTC
Duration
27m
Timeline · 2 updates
  1. investigating Oct 07, 2025, 02:18 AM UTC

    We’re investigating an issue affecting the Signage service. Customers are unable to display signage content.

  2. resolved Oct 07, 2025, 02:45 AM UTC

    We’ve deployed a fix and validated recovery. The incident is resolved

Read the full incident report →

Notice September 22, 2025

Unable to create or view support incidents

Detected by Pingoru
Sep 22, 2025, 04:51 AM UTC
Resolved
Sep 22, 2025, 04:54 AM UTC
Duration
3m
Timeline · 2 updates
  1. identified Sep 22, 2025, 04:51 AM UTC

    Due to an outage with a third-party provider, customers are currently unable to create or view support incidents. We are monitoring the incident and update as we have more information.

  2. resolved Sep 22, 2025, 04:54 AM UTC

    The incident impacting the ability to create or view support incidents has been resolved. All services are now operating normally.

Read the full incident report →

Major September 4, 2025

Vivi Central Support Page Partial Outage

Detected by Pingoru
Sep 04, 2025, 01:53 PM UTC
Resolved
Sep 04, 2025, 11:37 PM UTC
Duration
9h 43m
Affected: Vivi Central
Timeline · 2 updates
  1. investigating Sep 04, 2025, 01:53 PM UTC

    The support page on Vivi Central is temporarily unable to display historical tickets. You can still raise new tickets as usual, and our team will continue to provide full support. We’re actively working to restore access to past ticket history and will share updates as soon as the issue is resolved.

  2. resolved Sep 04, 2025, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →