Vivi Outage History

Vivi is up right now

There were 4 Vivi outages since February 4, 2026 totaling 224h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vivi.io

Notice March 12, 2026

Issue Playing YouTube Content

Detected by Pingoru
Mar 12, 2026, 01:37 AM UTC
Resolved
Mar 13, 2026, 10:48 AM UTC
Duration
1d 9h
Affected: Play Content Media Processing
Timeline · 7 updates
  1. investigating Mar 12, 2026, 01:37 AM UTC

    We are currently investigating an issue impacting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load. Our engineering team is actively working to identify the cause and implement a fix. We will provide further updates as soon as more information becomes available. Thank you for your patience.

  2. investigating Mar 12, 2026, 05:27 AM UTC

    We are continuing to investigate the issue impacting YouTube content playback. Our engineering team is actively working to identify the root cause. Users may still experience issues where YouTube content fails to load. We will share further updates as soon as more information becomes available. Thank you for your continued patience while we work to resolve this issue.

  3. investigating Mar 12, 2026, 11:13 AM UTC

    We are continuing to investigate the issue impacting YouTube content playback on Vivi devices. Our Engineering team remains actively engaged in identifying the root cause. At this stage, some users may experience issues where YouTube content does not load or playback as expected. We are monitoring the situation closely and will provide further updates as soon as additional information becomes available. Thank you for your continued patience while we work towards a resolution.

  4. investigating Mar 12, 2026, 06:08 PM UTC

    Some users may experience issues where YouTube content does not load or playback as expected. We are continuing to investigate this issue and our Engineering team remains actively engaged in identifying the root cause. We will provide further updates as soon as additional information becomes available. Thank you for your continued patience while we work towards a resolution.

  5. investigating Mar 13, 2026, 12:22 AM UTC

    We are still investigating an issue impacting YouTube content playback on Vivi devices. Our Engineering team is working to identify the root cause. At this time, some users may experience issues where YouTube content does not load or play correctly. We will continue to monitor the situation and provide updates as more information becomes available. Thank you for your patience.

  6. investigating Mar 13, 2026, 05:42 AM UTC

    We continue to investigate the issue impacting YouTube content playback on Vivi devices. Our Engineering team is actively reviewing the behaviour and working to identify the underlying cause. Some users may still experience instances where YouTube content does not load or play correctly. We will share further updates as our investigation progresses. Thank you for your patience.

  7. resolved Mar 13, 2026, 10:48 AM UTC

    The issue impacting YouTube content playback on Vivi devices has now been resolved. Our Engineering team identified the root cause and has deployed a fix. YouTube content should now load and play as expected. We will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Minor March 2, 2026

Service Notice: Google Slides Signage Issue

Detected by Pingoru
Mar 02, 2026, 03:59 PM UTC
Resolved
Mar 10, 2026, 10:46 AM UTC
Duration
7d 18h
Affected: Backend Services
Timeline · 18 updates
  1. investigating Mar 02, 2026, 03:59 PM UTC

    We are investigating an issue affecting some customers using digital signage that includes Google Slides. In impacted cases, displays may show the message: “Parts of this slide didn’t load. Try reloading.” When this occurs, the signage may not render as expected. Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for the disruption and will provide updates as more information becomes available.

  2. investigating Mar 02, 2026, 10:59 PM UTC

    Our Engineering team continues to investigate the issue affecting Google Slides content in digital signage. Initial analysis is ongoing, and we are reviewing logs and testing to determine the root cause. We understand the impact this may cause and are prioritising the investigation. Further updates will be shared as more information becomes available.

  3. investigating Mar 03, 2026, 04:21 AM UTC

    Our Engineering team continues to actively investigate the issue affecting Google Slides content in digital signage. We are reviewing diagnostic data and performing targeted testing to isolate the root cause. At this stage, the issue remains under investigation. We understand the disruption this may be causing and are treating this with high priority.

  4. identified Mar 03, 2026, 10:21 AM UTC

    We have identified the root cause of the issue affecting Google Slides presentations on Vivi. Google recently implemented changes to the authentication mechanism used for embedded content. As a result, certain Google Slides presentations may display access errors or fail to load on Vivi devices. Our Engineering team is preparing an updated slides player that will download and cache presentation content directly on the device. This update will be deployed in the coming days to ensure continued compatibility. We understand the impact this may have caused and appreciate your patience. Further confirmation will be provided once the update has been successfully deployed.

  5. identified Mar 05, 2026, 03:00 AM UTC

    Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. We have made significant progress toward a resolution and are currently testing an updated slides player that will download and cache presentation content directly on the device to maintain compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor and validate the solution. Our next update will be provided within the next six hours.

  6. identified Mar 05, 2026, 10:22 AM UTC

    Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. Progress continues as the team validates the proposed solution to ensure compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor the results of testing. Next update will be provided within the next six hours.

  7. identified Mar 05, 2026, 06:17 PM UTC

    Our Engineering team continues to actively investigate the issue affecting Google Slides presentations on Vivi devices. Testing and validation of potential solutions remain ongoing as the team works to ensure compatibility with Google’s recent authentication changes. At this time, there are no new developments to report, but the team remains focused on identifying a reliable resolution. We will continue to provide updates every six hours, or if progress is made sooner.

  8. identified Mar 06, 2026, 12:22 AM UTC

    Our Engineering team is actively working on implementing a solution to address the impact of Google’s recent authentication changes. We will continue to share updates on progress as work continues. Our next update will be provided within the next six hours.

  9. identified Mar 06, 2026, 11:19 AM UTC

    Our Engineering team has made progress in addressing the issue affecting Google Slides presentations on Vivi devices. Work is continuing as the team develops and tests improvements to ensure compatibility. Further validation is currently underway to confirm consistent behaviour across environments. We will continue to share updates as work progresses. Next update will be provided within the next six hours.

  10. identified Mar 06, 2026, 08:19 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments. At this time, there are no new developments to report, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available. Next update will be provided within the next six hours.

  11. identified Mar 07, 2026, 08:37 AM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no further developments to share, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available.

  12. identified Mar 07, 2026, 10:36 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations. Testing and validation remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no new updates to share, but work is ongoing. We will continue to provide updates as more information becomes available.

  13. identified Mar 08, 2026, 11:50 AM UTC

    Our Engineering team continues to actively work on resolving the issue affecting Google Slides. Testing and validation remain ongoing as the team focuses on ensuring stable compatibility across environments and features. While there are no new developments to share at this time, work is continuing to progress. We will continue to provide updates as soon as further information becomes available.

  14. identified Mar 08, 2026, 09:51 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

  15. identified Mar 09, 2026, 11:32 AM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

  16. identified Mar 09, 2026, 09:35 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

  17. monitoring Mar 09, 2026, 11:59 PM UTC

    Google Slides content in signage is currently functioning as expected on Vivi devices. Our Engineering team is actively monitoring the service to ensure continued stability. Further updates will be provided if there are any changes.

  18. resolved Mar 10, 2026, 10:46 AM UTC

    The issue affecting Google Slides content in signage on Vivi devices has been resolved. Google has rolled back the upstream change that caused the disruption, and Google Slides content in signage is now functioning normally again. Our Engineering team has also implemented a workaround that can be enabled should a similar change be introduced again in the future. The service is currently operating as expected, and we will continue to monitor the platform as part of normal operations. Thank you for your patience while we worked through this issue.

Read the full incident report →

Minor February 18, 2026

Service Notice: Google/PowerPoint Web Slides in Multi-Zone Signage

Detected by Pingoru
Feb 18, 2026, 02:44 PM UTC
Resolved
Feb 18, 2026, 05:15 PM UTC
Duration
2h 31m
Affected: Backend Services
Timeline · 5 updates
  1. investigating Feb 18, 2026, 02:44 PM UTC

    We are currently investigating an issue affecting Google and PowerPoint Web slides used within Multi-Zone signage layouts. Impacted displays may show a “Content Currently Unavailable” message in the affected zone. At this time, this issue appears to be isolated to Google Slides within Multi-Zone configurations. Other content types and standard signage layouts continue to function as expected. Our Engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be posted here as soon as more information becomes available.

  2. investigating Feb 18, 2026, 03:44 PM UTC

    Our Engineering team continues to actively investigate the issue affecting Google and PowerPoint Web Slides within Multi-Zone signage layouts, which may result in a “Content Currently Unavailable” message. We are working to determine the root cause and will provide another update within the next hour or as soon as more information becomes available. Thank you for your patience.

  3. identified Feb 18, 2026, 04:08 PM UTC

    We have identified the cause of the issue affecting Multi-Zone signage layouts. Our Engineering team is currently deploying a fix to restore normal functionality. We will continue to provide updates as progress is made. Thank you for your continued patience.

  4. monitoring Feb 18, 2026, 04:14 PM UTC

    A fix has been deployed, and we’ve confirmed that Google and PowerPoint Web Slides in Multi-Zone signage is now functioning as expected. Displays should no longer show the “Content Currently Unavailable” message. Signage may need to be restarted or toggled off and back on to fully clear the message. We are continuing to monitor the system to ensure stability and will provide a final update once fully resolved. Thank you for your patience.

  5. resolved Feb 18, 2026, 05:15 PM UTC

    The issue affecting Multi-Zone signage has been fully resolved. Following the implemented fix, no lingering issues have been detected. We will continue to monitor system performance, but all services are operating normally at this time. Thank you for your patience and understanding while we worked through this.

Read the full incident report →

Major February 4, 2026

Play Content - YouTube links not working

Detected by Pingoru
Feb 04, 2026, 07:34 PM UTC
Resolved
Feb 04, 2026, 10:01 PM UTC
Duration
2h 26m
Affected: Backend ServicesPlay Content Media Processing
Timeline · 5 updates
  1. investigating Feb 04, 2026, 07:34 PM UTC

    We’re aware of an issue impacting the Play Content feature when using YouTube links, and our team is actively investigating. At this time, YouTube content may fail to load or play as expected. We’ll share updates as soon as we have more information or a fix available. Thank you for your patience while we work to resolve this.

  2. investigating Feb 04, 2026, 08:37 PM UTC

    We’re continuing to investigate an issue affecting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load or play as expected. Our team is actively working to identify the root cause and will provide another update within the next hour or sooner if new information becomes available. Thank you for your patience.

  3. identified Feb 04, 2026, 08:43 PM UTC

    We have identified the issue affecting Play Content when using YouTube links. Our engineering team is actively working on a solution. At this time, YouTube content may still fail to load or freeze during playback. This remains a high-priority issue. We will provide a further update as progress continues.

  4. monitoring Feb 04, 2026, 09:00 PM UTC

    A fix has been deployed to address the issue affecting Play Content when using YouTube links. Following the deployment, the majority of YouTube content is now playing as expected. We are continuing to monitor the system to ensure stability, as a small number of videos may still not behave as expected. We will provide another update within the next few hours, or sooner if there are any changes.

  5. resolved Feb 04, 2026, 10:01 PM UTC

    The issue affecting Play Content when using YouTube links has been resolved. Playback is now functioning as expected. We will continue to monitor the system to ensure ongoing stability.

Read the full incident report →

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