Vivi experienced a critical incident on May 8, 2026 affecting Vivi Central, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 03:30 PM UTC
We are currently investigating an issue preventing customers from creating new support tickets through the Support section of Vivi Central. This issue is related to an active outage affecting Atlassian cloud services, which impacts the JIRA API used by our support platform. Our team is monitoring the situation closely and we will provide updates as more information becomes available.
- investigating May 08, 2026, 03:38 PM UTC
We are continuing to investigate this issue.
- monitoring May 08, 2026, 04:45 PM UTC
We have implemented a fix for the issue preventing customers from creating new support tickets through Vivi Central. Initial testing indicates that ticket creation is functioning normally again, and we are continuing to monitor the system closely to ensure stability. Thank you for your patience while we worked to resolve this issue.
- resolved May 08, 2026, 09:31 PM UTC
The issue preventing customers from creating new support tickets through Vivi Central has been resolved. We have not received any further reports of issues following the implemented fix, and ticket creation is functioning normally. Thank you for your patience and understanding while we worked through this incident.