Vivi incident

Vivi Central: Issues with Support Ticket Creation and Visibility

Major Ongoing View vendor source →

Vivi is currently experiencing a major incident affecting Vivi Central, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 01:28 AM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 11, 2026, 01:28 AM UTC

Affected components

Vivi Central

Update timeline

  1. investigating May 11, 2026, 01:28 AM UTC

    We are currently investigating an issue affecting support tickets in Vivi Central. Customers are unable to create new tickets, and existing tickets may also not be visible. We are working with Atlassian to determine whether there is an ongoing issue impacting their cloud services and the APIs used by our support platform. Our team is actively monitoring the situation and will provide updates as more information becomes available.

  2. monitoring May 11, 2026, 03:00 AM UTC

    We have implemented a fix for the issue that was preventing customers from creating new support tickets and viewing existing tickets through Vivi Central. Initial testing shows that ticket creation is now functioning as expected. We are continuing to closely monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.