Service Notice: Google Slides Signage Issue

Update timeline

1. investigating Mar 02, 2026, 03:59 PM UTC

   We are investigating an issue affecting some customers using digital signage that includes Google Slides. In impacted cases, displays may show the message: “Parts of this slide didn’t load. Try reloading.” When this occurs, the signage may not render as expected. Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for the disruption and will provide updates as more information becomes available.

2. investigating Mar 02, 2026, 10:59 PM UTC

   Our Engineering team continues to investigate the issue affecting Google Slides content in digital signage. Initial analysis is ongoing, and we are reviewing logs and testing to determine the root cause. We understand the impact this may cause and are prioritising the investigation. Further updates will be shared as more information becomes available.

3. investigating Mar 03, 2026, 04:21 AM UTC

   Our Engineering team continues to actively investigate the issue affecting Google Slides content in digital signage. We are reviewing diagnostic data and performing targeted testing to isolate the root cause. At this stage, the issue remains under investigation. We understand the disruption this may be causing and are treating this with high priority.

4. identified Mar 03, 2026, 10:21 AM UTC

   We have identified the root cause of the issue affecting Google Slides presentations on Vivi. Google recently implemented changes to the authentication mechanism used for embedded content. As a result, certain Google Slides presentations may display access errors or fail to load on Vivi devices. Our Engineering team is preparing an updated slides player that will download and cache presentation content directly on the device. This update will be deployed in the coming days to ensure continued compatibility. We understand the impact this may have caused and appreciate your patience. Further confirmation will be provided once the update has been successfully deployed.

5. identified Mar 05, 2026, 03:00 AM UTC

   Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. We have made significant progress toward a resolution and are currently testing an updated slides player that will download and cache presentation content directly on the device to maintain compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor and validate the solution. Our next update will be provided within the next six hours.

6. identified Mar 05, 2026, 10:22 AM UTC

   Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. Progress continues as the team validates the proposed solution to ensure compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor the results of testing. Next update will be provided within the next six hours.

7. identified Mar 05, 2026, 06:17 PM UTC

   Our Engineering team continues to actively investigate the issue affecting Google Slides presentations on Vivi devices. Testing and validation of potential solutions remain ongoing as the team works to ensure compatibility with Google’s recent authentication changes. At this time, there are no new developments to report, but the team remains focused on identifying a reliable resolution. We will continue to provide updates every six hours, or if progress is made sooner.

8. identified Mar 06, 2026, 12:22 AM UTC

   Our Engineering team is actively working on implementing a solution to address the impact of Google’s recent authentication changes. We will continue to share updates on progress as work continues. Our next update will be provided within the next six hours.

9. identified Mar 06, 2026, 11:19 AM UTC

   Our Engineering team has made progress in addressing the issue affecting Google Slides presentations on Vivi devices. Work is continuing as the team develops and tests improvements to ensure compatibility. Further validation is currently underway to confirm consistent behaviour across environments. We will continue to share updates as work progresses. Next update will be provided within the next six hours.

10. identified Mar 06, 2026, 08:19 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments. At this time, there are no new developments to report, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available. Next update will be provided within the next six hours.

11. identified Mar 07, 2026, 08:37 AM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no further developments to share, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available.

12. identified Mar 07, 2026, 10:36 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations. Testing and validation remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no new updates to share, but work is ongoing. We will continue to provide updates as more information becomes available.

13. identified Mar 08, 2026, 11:50 AM UTC

    Our Engineering team continues to actively work on resolving the issue affecting Google Slides. Testing and validation remain ongoing as the team focuses on ensuring stable compatibility across environments and features. While there are no new developments to share at this time, work is continuing to progress. We will continue to provide updates as soon as further information becomes available.

14. identified Mar 08, 2026, 09:51 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

15. identified Mar 09, 2026, 11:32 AM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

16. identified Mar 09, 2026, 09:35 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

17. monitoring Mar 09, 2026, 11:59 PM UTC

    Google Slides content in signage is currently functioning as expected on Vivi devices. Our Engineering team is actively monitoring the service to ensure continued stability. Further updates will be provided if there are any changes.

18. resolved Mar 10, 2026, 10:46 AM UTC

    The issue affecting Google Slides content in signage on Vivi devices has been resolved. Google has rolled back the upstream change that caused the disruption, and Google Slides content in signage is now functioning normally again. Our Engineering team has also implemented a workaround that can be enabled should a similar change be introduced again in the future. The service is currently operating as expected, and we will continue to monitor the platform as part of normal operations. Thank you for your patience while we worked through this issue.