Vivi incident

Support Ticket Creation and Support Hub Article Access Issues

Minor Resolved View vendor source →

Vivi experienced a minor incident on August 27, 2026, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 04:05 AM UTC
Resolved
Aug 27, 2026, 05:12 AM UTC
Duration
1h 6m
Detected by Pingoru
Aug 27, 2026, 04:05 AM UTC

Update timeline

  1. investigating Aug 27, 2026, 04:05 AM UTC

    Users may currently experience issues creating support tickets or browsing Support Hub articles due to an outage affecting our third-party provider, Atlassian. We are monitoring the situation closely and will provide an update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while the issue is being resolved.

  2. resolved Aug 27, 2026, 05:12 AM UTC

    The Atlassian outage has now been resolved. Support ticket creation and access to Support Hub articles are available again. Thank you for your patience and understanding while the issue was being resolved.