Vivi experienced a major incident on October 20, 2025 affecting Backend Services, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:29 AM UTC
An AWS outage has impacted several Vivi services — including the Status Page, listing of Support Tickets, Vivi Firmware and App Downloads, Media Uploads, and possibly Weather/News updates. Services are now gradually recovering, and our team is closely monitoring the situation. We will provide further updates once all systems are fully restored.
- monitoring Oct 20, 2025, 10:44 AM UTC
Vivi services are continuing to recover following an AWS outage. Our team is monitoring progress and will provide an update once all systems are fully operational.
- monitoring Oct 20, 2025, 11:02 AM UTC
Vivi services have recovered following the earlier AWS outage. Our team is monitoring system performance to ensure continued stability.
- monitoring Oct 20, 2025, 11:27 AM UTC
Vivi services have recovered, although AWS is still working on their complete restoration. Our team continues to monitor the situation closely to ensure the stability and continuity of the system.
- resolved Oct 20, 2025, 12:33 PM UTC
All Vivi services are operating normally following the earlier AWS outage. Our team has verified service stability and will continue light monitoring to ensure ongoing performance. Thank you for your patience during this incident.