Vivi experienced a major incident on October 21, 2025 affecting Sync Service, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Sync Service
Update timeline
- investigating Oct 21, 2025, 07:20 PM UTC
Google's Endpoint Services have gone down resulting in the unlinking of Google Drive content for some customers from Google's side
- identified Oct 21, 2025, 07:21 PM UTC
The issue has been identified.
- identified Oct 21, 2025, 09:08 PM UTC
The issue has been identified and is still ongoing. We’ll share more updates as soon as we have further information.
- monitoring Oct 21, 2025, 11:43 PM UTC
The service is partially restored. We’re monitoring the recovery and will provide updates as full functionality returns.
- resolved Oct 22, 2025, 02:03 AM UTC
The service has fully recovered, and all functionality is now operating normally. We’ll continue to monitor for stability.