Vivi experienced a minor incident on October 13, 2025 affecting Backend Services, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2025, 10:37 PM UTC
Weather data may be delayed or show the message "Weather Data is unavailable at the moment"
- identified Oct 13, 2025, 10:54 PM UTC
We’ve identified that the issue originates from our third-party weather provider. We’ve made the necessary adjustments on our side and are awaiting their confirmation. Weather data remains accessible, though some users may experience slight delays.
- identified Oct 13, 2025, 11:42 PM UTC
We’re continuing to work with our third-party weather provider to bring the issue to resolution. Our team is closely tracking the progress and will share further updates as they become available.
- identified Oct 14, 2025, 01:39 AM UTC
Our team remains in touch with the weather provider, and they’re actively working on restoring normal service.Further updates will follow as progress continues.
- identified Oct 14, 2025, 03:11 AM UTC
Our team remains engaged with the weather provider as they continue their restoration efforts. We’ll share an update as progress continues.
- monitoring Oct 14, 2025, 04:22 AM UTC
The weather data service has been restored, and our team is testing and monitoring to confirm stability. We’ll provide an update once verification is complete.
- monitoring Oct 14, 2025, 04:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 14, 2025, 05:24 AM UTC
The weather data service has been fully restored and verified. Monitoring confirms stability across all signage.