Vivi experienced a major incident on January 16, 2026 affecting Backend Services and Play Content Media Processing, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2026, 03:25 PM UTC
We’re aware of an issue impacting the Play Content feature when using YouTube links, and our team is actively investigating. At this time, YouTube content may fail to load or play as expected. We’ll share updates as soon as we have more information or a fix available. Thank you for your patience while we work to resolve this.
- investigating Jan 16, 2026, 04:19 PM UTC
We’re continuing to investigate an issue affecting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load or play as expected. Our team is actively working to identify the root cause and will provide another update within the next hour or sooner if new information becomes available. Thank you for your patience.
- investigating Jan 16, 2026, 05:49 PM UTC
We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.
- investigating Jan 16, 2026, 07:42 PM UTC
We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.
- investigating Jan 17, 2026, 12:08 AM UTC
We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.
- investigating Jan 17, 2026, 01:45 AM UTC
We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the three hours.
- investigating Jan 17, 2026, 04:15 AM UTC
Our investigation into the issue affecting Play Content with YouTube links is ongoing. The problem is taking longer than expected to resolve, and we’re continuing to work through potential causes with priority. At this stage, there are no confirmed changes to report. We understand the impact this is having and appreciate your continued patience. We’ll provide the next update within the next few hours or sooner if new information becomes available.
- investigating Jan 17, 2026, 11:21 AM UTC
We recognise the continued disruption caused by the issue affecting Play Content with YouTube links. Our investigation remains ongoing, and while there are no new developments to share at this time, this issue continues to be treated as a high priority. We’ll keep you informed and will provide another update within the next few hours or sooner if there are any changes.
- investigating Jan 17, 2026, 09:05 PM UTC
The investigation into the Play Content issue with YouTube links is ongoing, and the issue is not yet resolved. At this stage, we do not have a confirmed fix or ETA to share. This remains a high-priority incident, and we’ll provide another update within the next few hours or sooner if new information becomes available.
- investigating Jan 18, 2026, 04:45 AM UTC
Work is ongoing to resolve the issue impacting Play Content with YouTube links. The problem has not yet been fully resolved, and YouTube content may continue to fail to load or play as expected. There are no new changes to report at this time. This remains a high-priority issue, and we’ll share another update within the next few hours or sooner if there are any developments.
- investigating Jan 18, 2026, 12:27 PM UTC
Our teams continue to work on the issue impacting Play Content with YouTube links. The issue has not yet been resolved, and playback may still be unreliable. There are no new developments to share at this time. We’ll provide another update within the next few hours or sooner if there are any changes.
- investigating Jan 18, 2026, 09:57 PM UTC
We are still actively working to identify and resolve the issue affecting Play Content with YouTube links. At this stage, the issue has not been fixed and there are no new updates to report. This remains our highest priority. We appreciate your patience and will continue to provide updates as we make progress.
- identified Jan 19, 2026, 04:24 AM UTC
We have identified the issue affecting Play Content when using YouTube links. Our engineering team is actively working on a solution. At this time, YouTube content may still fail to load or freeze during playback. This remains a high-priority issue. We will provide a further update as progress continues.
- monitoring Jan 19, 2026, 06:12 AM UTC
A fix has been deployed to address the issue affecting Play Content when using YouTube links. Following the deployment, the majority of YouTube content is now playing as expected. We are continuing to monitor the system to ensure stability, as a small number of videos may still not behave as expected. We will provide another update within the next few hours, or sooner if there are any changes.
- resolved Jan 19, 2026, 12:16 PM UTC
The issue affecting Play Content when using YouTube links has been resolved. Playback is now functioning as expected. We will continue to monitor the system to ensure ongoing stability.