Vivi incident

Signage & SAML Authentication Service Degradation

Resolved after 14 minutes, affecting Backend Services, on December 8, 2025.

resolved Dec 08, 2025, 12:54 AM UTC

The issues affecting Signage Google Slides content and new user SAML sign-ins have now been resolved. All services are operating normally. We will continue monitoring to ensure stability.

Started
Dec 08, 2025, 12:39 AM UTC
Resolved
Dec 08, 2025, 12:54 AM UTC
Duration
14m
Detected by Pingoru
Dec 08, 2025, 12:39 AM UTC

Affected components

Backend Services

Update timeline

  1. investigating Dec 08, 2025, 12:39 AM UTC

    We are currently investigating two issues impacting Vivi services: Signage is unable to display Google Slides content. New user sign-ins using SAML integration are not working as expected. Our Engineering team is actively investigating both issues and working to restore normal functionality. We will provide further updates as progress is made.

  2. resolved Dec 08, 2025, 12:54 AM UTC

    The issues affecting Signage Google Slides content and new user SAML sign-ins have now been resolved. All services are operating normally. We will continue monitoring to ensure stability.

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