Vivi Outage History

Started Aug 27, 2026, 04:05 AM UTC· resolved Aug 27, 2026, 05:12 AM UTC

1. investigating Aug 27, 2026, 04:05 AM UTC

   Users may currently experience issues creating support tickets or browsing Support Hub articles due to an outage affecting our third-party provider, Atlassian. We are monitoring the situation closely and will provide an update as soon as we have more information. We apologise for any inconvenience caused and appreciate your patience while the issue is being resolved.

2. resolved Aug 27, 2026, 05:12 AM UTC

   The Atlassian outage has now been resolved. Support ticket creation and access to Support Hub articles are available again. Thank you for your patience and understanding while the issue was being resolved.

Read the full incident report →

Started Jul 08, 2026, 07:19 AM UTC· resolved Jul 09, 2026, 05:41 AM UTC

1. investigating Jul 08, 2026, 07:19 AM UTC

   We are currently aware of an issue affecting YouTube content playback on Vivi devices. This issue appears to be caused by a third-party service, and users may experience YouTube content not loading or playing as expected. Our engineering team is actively investigating the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

2. investigating Jul 08, 2026, 02:15 PM UTC

   Our engineering team continue to actively investigate the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

3. investigating Jul 08, 2026, 11:32 PM UTC

   Our engineering team continue to actively investigate the issue and monitoring the situation. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience caused and appreciate your patience.

4. resolved Jul 09, 2026, 05:41 AM UTC

   YouTube playback via Signage and Play Content has been restored, however some minimal disruptions remain. VDA signage playback is still impacted and will be addressed in an upcoming VDA release. Additionally, as a result of the fix, seeking through videos via the Vivi client no longer works. This will be reviewed, with a follow up fix planned in an upcoming release to improve play content on the client app.

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Started May 25, 2026, 01:48 AM UTC· resolved May 25, 2026, 04:03 AM UTC

1. investigating May 25, 2026, 01:48 AM UTC

   We are currently investigating an issue affecting YouTube playback content on Vivi devices. Users may experience problems with YouTube content not loading or playing as expected. Our engineering team is actively investigating the issue and working towards a resolution. We will provide further updates as soon as more information becomes available. We apologise for the inconvenience caused and appreciate your patience.

2. resolved May 25, 2026, 04:03 AM UTC

   We have now resolved the issue affecting YouTube playback content on Vivi devices. Services should be functioning normally, and users should no longer experience issues with content loading or playback. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.

Read the full incident report →

Started May 11, 2026, 01:28 AM UTC· resolved May 11, 2026, 03:26 AM UTC

1. investigating May 11, 2026, 01:28 AM UTC

   We are currently investigating an issue affecting support tickets in Vivi Central. Customers are unable to create new tickets, and existing tickets may also not be visible. We are working with Atlassian to determine whether there is an ongoing issue impacting their cloud services and the APIs used by our support platform. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. monitoring May 11, 2026, 03:00 AM UTC

   We have implemented a fix for the issue that was preventing customers from creating new support tickets and viewing existing tickets through Vivi Central. Initial testing shows that ticket creation is now functioning as expected. We are continuing to closely monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

3. resolved May 11, 2026, 03:26 AM UTC

   The issue that was preventing customers from creating new support tickets through Vivi Central has now been resolved. Following the implemented fix, we have not received any further reports of issues, and ticket creation is operating normally. Thank you for your patience and understanding while we addressed this incident.

Read the full incident report →

Started May 08, 2026, 03:30 PM UTC· resolved May 08, 2026, 09:31 PM UTC

1. investigating May 08, 2026, 03:30 PM UTC

   We are currently investigating an issue preventing customers from creating new support tickets through the Support section of Vivi Central. This issue is related to an active outage affecting Atlassian cloud services, which impacts the JIRA API used by our support platform. Our team is monitoring the situation closely and we will provide updates as more information becomes available.

2. investigating May 08, 2026, 03:38 PM UTC

   We are continuing to investigate this issue.

3. monitoring May 08, 2026, 04:45 PM UTC

   We have implemented a fix for the issue preventing customers from creating new support tickets through Vivi Central. Initial testing indicates that ticket creation is functioning normally again, and we are continuing to monitor the system closely to ensure stability. Thank you for your patience while we worked to resolve this issue.

4. resolved May 08, 2026, 09:31 PM UTC

   The issue preventing customers from creating new support tickets through Vivi Central has been resolved. We have not received any further reports of issues following the implemented fix, and ticket creation is functioning normally. Thank you for your patience and understanding while we worked through this incident.

Read the full incident report →

Started Mar 12, 2026, 01:37 AM UTC· resolved Mar 13, 2026, 10:48 AM UTC

1. investigating Mar 12, 2026, 01:37 AM UTC

   We are currently investigating an issue impacting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load. Our engineering team is actively working to identify the cause and implement a fix. We will provide further updates as soon as more information becomes available. Thank you for your patience.

2. investigating Mar 12, 2026, 05:27 AM UTC

   We are continuing to investigate the issue impacting YouTube content playback. Our engineering team is actively working to identify the root cause. Users may still experience issues where YouTube content fails to load. We will share further updates as soon as more information becomes available. Thank you for your continued patience while we work to resolve this issue.

3. investigating Mar 12, 2026, 11:13 AM UTC

   We are continuing to investigate the issue impacting YouTube content playback on Vivi devices. Our Engineering team remains actively engaged in identifying the root cause. At this stage, some users may experience issues where YouTube content does not load or playback as expected. We are monitoring the situation closely and will provide further updates as soon as additional information becomes available. Thank you for your continued patience while we work towards a resolution.

4. investigating Mar 12, 2026, 06:08 PM UTC

   Some users may experience issues where YouTube content does not load or playback as expected. We are continuing to investigate this issue and our Engineering team remains actively engaged in identifying the root cause. We will provide further updates as soon as additional information becomes available. Thank you for your continued patience while we work towards a resolution.

5. investigating Mar 13, 2026, 12:22 AM UTC

   We are still investigating an issue impacting YouTube content playback on Vivi devices. Our Engineering team is working to identify the root cause. At this time, some users may experience issues where YouTube content does not load or play correctly. We will continue to monitor the situation and provide updates as more information becomes available. Thank you for your patience.

6. investigating Mar 13, 2026, 05:42 AM UTC

   We continue to investigate the issue impacting YouTube content playback on Vivi devices. Our Engineering team is actively reviewing the behaviour and working to identify the underlying cause. Some users may still experience instances where YouTube content does not load or play correctly. We will share further updates as our investigation progresses. Thank you for your patience.

7. resolved Mar 13, 2026, 10:48 AM UTC

   The issue impacting YouTube content playback on Vivi devices has now been resolved. Our Engineering team identified the root cause and has deployed a fix. YouTube content should now load and play as expected. We will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Started Mar 02, 2026, 03:59 PM UTC· resolved Mar 10, 2026, 10:46 AM UTC

1. investigating Mar 02, 2026, 03:59 PM UTC

   We are investigating an issue affecting some customers using digital signage that includes Google Slides. In impacted cases, displays may show the message: “Parts of this slide didn’t load. Try reloading.” When this occurs, the signage may not render as expected. Our Engineering team is actively investigating the root cause and working toward a resolution. We apologize for the disruption and will provide updates as more information becomes available.

2. investigating Mar 02, 2026, 10:59 PM UTC

   Our Engineering team continues to investigate the issue affecting Google Slides content in digital signage. Initial analysis is ongoing, and we are reviewing logs and testing to determine the root cause. We understand the impact this may cause and are prioritising the investigation. Further updates will be shared as more information becomes available.

3. investigating Mar 03, 2026, 04:21 AM UTC

   Our Engineering team continues to actively investigate the issue affecting Google Slides content in digital signage. We are reviewing diagnostic data and performing targeted testing to isolate the root cause. At this stage, the issue remains under investigation. We understand the disruption this may be causing and are treating this with high priority.

4. identified Mar 03, 2026, 10:21 AM UTC

   We have identified the root cause of the issue affecting Google Slides presentations on Vivi. Google recently implemented changes to the authentication mechanism used for embedded content. As a result, certain Google Slides presentations may display access errors or fail to load on Vivi devices. Our Engineering team is preparing an updated slides player that will download and cache presentation content directly on the device. This update will be deployed in the coming days to ensure continued compatibility. We understand the impact this may have caused and appreciate your patience. Further confirmation will be provided once the update has been successfully deployed.

5. identified Mar 05, 2026, 03:00 AM UTC

   Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. We have made significant progress toward a resolution and are currently testing an updated slides player that will download and cache presentation content directly on the device to maintain compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor and validate the solution. Our next update will be provided within the next six hours.

6. identified Mar 05, 2026, 10:22 AM UTC

   Our Engineering team continues to work on the issue affecting Google Slides presentations on Vivi devices. Progress continues as the team validates the proposed solution to ensure compatibility with Google’s recent authentication changes. Work is ongoing and we will continue to monitor the results of testing. Next update will be provided within the next six hours.

7. identified Mar 05, 2026, 06:17 PM UTC

   Our Engineering team continues to actively investigate the issue affecting Google Slides presentations on Vivi devices. Testing and validation of potential solutions remain ongoing as the team works to ensure compatibility with Google’s recent authentication changes. At this time, there are no new developments to report, but the team remains focused on identifying a reliable resolution. We will continue to provide updates every six hours, or if progress is made sooner.

8. identified Mar 06, 2026, 12:22 AM UTC

   Our Engineering team is actively working on implementing a solution to address the impact of Google’s recent authentication changes. We will continue to share updates on progress as work continues. Our next update will be provided within the next six hours.

9. identified Mar 06, 2026, 11:19 AM UTC

   Our Engineering team has made progress in addressing the issue affecting Google Slides presentations on Vivi devices. Work is continuing as the team develops and tests improvements to ensure compatibility. Further validation is currently underway to confirm consistent behaviour across environments. We will continue to share updates as work progresses. Next update will be provided within the next six hours.

10. identified Mar 06, 2026, 08:19 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments. At this time, there are no new developments to report, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available. Next update will be provided within the next six hours.

11. identified Mar 07, 2026, 08:37 AM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations on Vivi devices. Testing and validation of the proposed improvements remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no further developments to share, but investigation and validation efforts are ongoing. We will continue to provide updates as more information becomes available.

12. identified Mar 07, 2026, 10:36 PM UTC

    Our Engineering team continues to work on resolving the issue affecting Google Slides presentations. Testing and validation remain in progress as the team works to ensure stable compatibility across environments and features. At this time, there are no new updates to share, but work is ongoing. We will continue to provide updates as more information becomes available.

13. identified Mar 08, 2026, 11:50 AM UTC

    Our Engineering team continues to actively work on resolving the issue affecting Google Slides. Testing and validation remain ongoing as the team focuses on ensuring stable compatibility across environments and features. While there are no new developments to share at this time, work is continuing to progress. We will continue to provide updates as soon as further information becomes available.

14. identified Mar 08, 2026, 09:51 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

15. identified Mar 09, 2026, 11:32 AM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

16. identified Mar 09, 2026, 09:35 PM UTC

    Our Engineering team remains focused on addressing the issue impacting Google Slides presentations. Validation and testing activities are continuing as part of the effort to restore reliable functionality. At this stage there are no new updates to share, but progress is ongoing. We will continue to keep you informed as further information becomes available.

17. monitoring Mar 09, 2026, 11:59 PM UTC

    Google Slides content in signage is currently functioning as expected on Vivi devices. Our Engineering team is actively monitoring the service to ensure continued stability. Further updates will be provided if there are any changes.

18. resolved Mar 10, 2026, 10:46 AM UTC

    The issue affecting Google Slides content in signage on Vivi devices has been resolved. Google has rolled back the upstream change that caused the disruption, and Google Slides content in signage is now functioning normally again. Our Engineering team has also implemented a workaround that can be enabled should a similar change be introduced again in the future. The service is currently operating as expected, and we will continue to monitor the platform as part of normal operations. Thank you for your patience while we worked through this issue.

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Started Feb 18, 2026, 02:44 PM UTC· resolved Feb 18, 2026, 05:15 PM UTC

1. investigating Feb 18, 2026, 02:44 PM UTC

   We are currently investigating an issue affecting Google and PowerPoint Web slides used within Multi-Zone signage layouts. Impacted displays may show a “Content Currently Unavailable” message in the affected zone. At this time, this issue appears to be isolated to Google Slides within Multi-Zone configurations. Other content types and standard signage layouts continue to function as expected. Our Engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be posted here as soon as more information becomes available.

2. investigating Feb 18, 2026, 03:44 PM UTC

   Our Engineering team continues to actively investigate the issue affecting Google and PowerPoint Web Slides within Multi-Zone signage layouts, which may result in a “Content Currently Unavailable” message. We are working to determine the root cause and will provide another update within the next hour or as soon as more information becomes available. Thank you for your patience.

3. identified Feb 18, 2026, 04:08 PM UTC

   We have identified the cause of the issue affecting Multi-Zone signage layouts. Our Engineering team is currently deploying a fix to restore normal functionality. We will continue to provide updates as progress is made. Thank you for your continued patience.

4. monitoring Feb 18, 2026, 04:14 PM UTC

   A fix has been deployed, and we’ve confirmed that Google and PowerPoint Web Slides in Multi-Zone signage is now functioning as expected. Displays should no longer show the “Content Currently Unavailable” message. Signage may need to be restarted or toggled off and back on to fully clear the message. We are continuing to monitor the system to ensure stability and will provide a final update once fully resolved. Thank you for your patience.

5. resolved Feb 18, 2026, 05:15 PM UTC

   The issue affecting Multi-Zone signage has been fully resolved. Following the implemented fix, no lingering issues have been detected. We will continue to monitor system performance, but all services are operating normally at this time. Thank you for your patience and understanding while we worked through this.

Read the full incident report →

Started Feb 04, 2026, 07:34 PM UTC· resolved Feb 04, 2026, 10:01 PM UTC

1. investigating Feb 04, 2026, 07:34 PM UTC

   We’re aware of an issue impacting the Play Content feature when using YouTube links, and our team is actively investigating. At this time, YouTube content may fail to load or play as expected. We’ll share updates as soon as we have more information or a fix available. Thank you for your patience while we work to resolve this.

2. investigating Feb 04, 2026, 08:37 PM UTC

   We’re continuing to investigate an issue affecting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load or play as expected. Our team is actively working to identify the root cause and will provide another update within the next hour or sooner if new information becomes available. Thank you for your patience.

3. identified Feb 04, 2026, 08:43 PM UTC

   We have identified the issue affecting Play Content when using YouTube links. Our engineering team is actively working on a solution. At this time, YouTube content may still fail to load or freeze during playback. This remains a high-priority issue. We will provide a further update as progress continues.

4. monitoring Feb 04, 2026, 09:00 PM UTC

   A fix has been deployed to address the issue affecting Play Content when using YouTube links. Following the deployment, the majority of YouTube content is now playing as expected. We are continuing to monitor the system to ensure stability, as a small number of videos may still not behave as expected. We will provide another update within the next few hours, or sooner if there are any changes.

5. resolved Feb 04, 2026, 10:01 PM UTC

   The issue affecting Play Content when using YouTube links has been resolved. Playback is now functioning as expected. We will continue to monitor the system to ensure ongoing stability.

Read the full incident report →

Started Jan 16, 2026, 03:25 PM UTC· resolved Jan 19, 2026, 12:16 PM UTC

1. investigating Jan 16, 2026, 03:25 PM UTC

   We’re aware of an issue impacting the Play Content feature when using YouTube links, and our team is actively investigating. At this time, YouTube content may fail to load or play as expected. We’ll share updates as soon as we have more information or a fix available. Thank you for your patience while we work to resolve this.

2. investigating Jan 16, 2026, 04:19 PM UTC

   We’re continuing to investigate an issue affecting the Play Content feature when using YouTube links. At this time, YouTube content may fail to load or play as expected. Our team is actively working to identify the root cause and will provide another update within the next hour or sooner if new information becomes available. Thank you for your patience.

3. investigating Jan 16, 2026, 05:49 PM UTC

   We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.

4. investigating Jan 16, 2026, 07:42 PM UTC

   We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.

5. investigating Jan 17, 2026, 12:08 AM UTC

   We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the next hour.

6. investigating Jan 17, 2026, 01:45 AM UTC

   We’re still investigating the issue affecting Play Content with YouTube links. There are no new updates at this time. We’ll share another update within the three hours.

7. investigating Jan 17, 2026, 04:15 AM UTC

   Our investigation into the issue affecting Play Content with YouTube links is ongoing. The problem is taking longer than expected to resolve, and we’re continuing to work through potential causes with priority. At this stage, there are no confirmed changes to report. We understand the impact this is having and appreciate your continued patience. We’ll provide the next update within the next few hours or sooner if new information becomes available.

8. investigating Jan 17, 2026, 11:21 AM UTC

   We recognise the continued disruption caused by the issue affecting Play Content with YouTube links. Our investigation remains ongoing, and while there are no new developments to share at this time, this issue continues to be treated as a high priority. We’ll keep you informed and will provide another update within the next few hours or sooner if there are any changes.

9. investigating Jan 17, 2026, 09:05 PM UTC

   The investigation into the Play Content issue with YouTube links is ongoing, and the issue is not yet resolved. At this stage, we do not have a confirmed fix or ETA to share. This remains a high-priority incident, and we’ll provide another update within the next few hours or sooner if new information becomes available.

10. investigating Jan 18, 2026, 04:45 AM UTC

    Work is ongoing to resolve the issue impacting Play Content with YouTube links. The problem has not yet been fully resolved, and YouTube content may continue to fail to load or play as expected. There are no new changes to report at this time. This remains a high-priority issue, and we’ll share another update within the next few hours or sooner if there are any developments.

11. investigating Jan 18, 2026, 12:27 PM UTC

    Our teams continue to work on the issue impacting Play Content with YouTube links. The issue has not yet been resolved, and playback may still be unreliable. There are no new developments to share at this time. We’ll provide another update within the next few hours or sooner if there are any changes.

12. investigating Jan 18, 2026, 09:57 PM UTC

    We are still actively working to identify and resolve the issue affecting Play Content with YouTube links. At this stage, the issue has not been fixed and there are no new updates to report. This remains our highest priority. We appreciate your patience and will continue to provide updates as we make progress.

13. identified Jan 19, 2026, 04:24 AM UTC

    We have identified the issue affecting Play Content when using YouTube links. Our engineering team is actively working on a solution. At this time, YouTube content may still fail to load or freeze during playback. This remains a high-priority issue. We will provide a further update as progress continues.

14. monitoring Jan 19, 2026, 06:12 AM UTC

    A fix has been deployed to address the issue affecting Play Content when using YouTube links. Following the deployment, the majority of YouTube content is now playing as expected. We are continuing to monitor the system to ensure stability, as a small number of videos may still not behave as expected. We will provide another update within the next few hours, or sooner if there are any changes.

15. resolved Jan 19, 2026, 12:16 PM UTC

    The issue affecting Play Content when using YouTube links has been resolved. Playback is now functioning as expected. We will continue to monitor the system to ensure ongoing stability.

Read the full incident report →

Started Dec 08, 2025, 12:39 AM UTC· resolved Dec 08, 2025, 12:54 AM UTC

1. investigating Dec 08, 2025, 12:39 AM UTC

   We are currently investigating two issues impacting Vivi services: Signage is unable to display Google Slides content. New user sign-ins using SAML integration are not working as expected. Our Engineering team is actively investigating both issues and working to restore normal functionality. We will provide further updates as progress is made.

2. resolved Dec 08, 2025, 12:54 AM UTC

   The issues affecting Signage Google Slides content and new user SAML sign-ins have now been resolved. All services are operating normally. We will continue monitoring to ensure stability.

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Started Nov 07, 2025, 01:20 PM UTC· resolved Nov 07, 2025, 08:39 PM UTC

1. investigating Nov 07, 2025, 01:20 PM UTC

   We are aware of an issue affecting the Vivi App version 3.10.3 on iOS devices, including iPhones and iPads. The app may not function as expected, particularly when accessing or using the Settings menu. Our engineering team is investigating this and we will provide an update as soon as more information becomes available. This issue is only applicable to iOS devices (iPhone/iPad) using v3.10.3.

2. identified Nov 07, 2025, 02:43 PM UTC

   The issue affecting the Vivi App 3.10.3 on iPhones and iPads has now been identified. Engineering is currently implementing a fix.Further updates will be shared as soon as the fix is ready or additional information becomes available.

3. identified Nov 07, 2025, 07:38 PM UTC

   Work continues on the issue affecting the Vivi App v3.10.3 on iOS devices. Our Engineering team remains actively engaged in implementing and testing a fix. We’ll provide the next update soon when the fix is ready or new information becomes available. Thank you for your continued patience.

4. resolved Nov 07, 2025, 08:39 PM UTC

   A fix for the issue affecting Vivi App v3.10.3 on iOS devices has been included in our latest release, version 3.10.4, which is now available on the Apple App Store. We recommend all users experiencing issues with v3.10.3 update to the latest version to restore expected functionality. Thank you for your patience while we worked to resolve this issue.

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Started Oct 21, 2025, 07:20 PM UTC· resolved Oct 22, 2025, 02:03 AM UTC

1. investigating Oct 21, 2025, 07:20 PM UTC

   Google's Endpoint Services have gone down resulting in the unlinking of Google Drive content for some customers from Google's side

2. identified Oct 21, 2025, 07:21 PM UTC

   The issue has been identified.

3. identified Oct 21, 2025, 09:08 PM UTC

   The issue has been identified and is still ongoing. We’ll share more updates as soon as we have further information.

4. monitoring Oct 21, 2025, 11:43 PM UTC

   The service is partially restored. We’re monitoring the recovery and will provide updates as full functionality returns.

5. resolved Oct 22, 2025, 02:03 AM UTC

   The service has fully recovered, and all functionality is now operating normally. We’ll continue to monitor for stability.

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Started Oct 20, 2025, 10:29 AM UTC· resolved Oct 20, 2025, 12:33 PM UTC

1. monitoring Oct 20, 2025, 10:29 AM UTC

   An AWS outage has impacted several Vivi services — including the Status Page, listing of Support Tickets, Vivi Firmware and App Downloads, Media Uploads, and possibly Weather/News updates. Services are now gradually recovering, and our team is closely monitoring the situation. We will provide further updates once all systems are fully restored.

2. monitoring Oct 20, 2025, 10:44 AM UTC

   Vivi services are continuing to recover following an AWS outage. Our team is monitoring progress and will provide an update once all systems are fully operational.

3. monitoring Oct 20, 2025, 11:02 AM UTC

   Vivi services have recovered following the earlier AWS outage. Our team is monitoring system performance to ensure continued stability.

4. monitoring Oct 20, 2025, 11:27 AM UTC

   Vivi services have recovered, although AWS is still working on their complete restoration. Our team continues to monitor the situation closely to ensure the stability and continuity of the system.

5. resolved Oct 20, 2025, 12:33 PM UTC

   All Vivi services are operating normally following the earlier AWS outage. Our team has verified service stability and will continue light monitoring to ensure ongoing performance. Thank you for your patience during this incident.

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Started Oct 13, 2025, 10:37 PM UTC· resolved Oct 14, 2025, 05:24 AM UTC

1. investigating Oct 13, 2025, 10:37 PM UTC

   Weather data may be delayed or show the message "Weather Data is unavailable at the moment"

2. identified Oct 13, 2025, 10:54 PM UTC

   We’ve identified that the issue originates from our third-party weather provider. We’ve made the necessary adjustments on our side and are awaiting their confirmation. Weather data remains accessible, though some users may experience slight delays.

3. identified Oct 13, 2025, 11:42 PM UTC

   We’re continuing to work with our third-party weather provider to bring the issue to resolution. Our team is closely tracking the progress and will share further updates as they become available.

4. identified Oct 14, 2025, 01:39 AM UTC

   Our team remains in touch with the weather provider, and they’re actively working on restoring normal service.Further updates will follow as progress continues.

5. identified Oct 14, 2025, 03:11 AM UTC

   Our team remains engaged with the weather provider as they continue their restoration efforts. We’ll share an update as progress continues.

6. monitoring Oct 14, 2025, 04:22 AM UTC

   The weather data service has been restored, and our team is testing and monitoring to confirm stability. We’ll provide an update once verification is complete.

7. monitoring Oct 14, 2025, 04:33 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Oct 14, 2025, 05:24 AM UTC

   The weather data service has been fully restored and verified. Monitoring confirms stability across all signage.

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Started Oct 07, 2025, 02:18 AM UTC· resolved Oct 07, 2025, 02:45 AM UTC

1. investigating Oct 07, 2025, 02:18 AM UTC

   We’re investigating an issue affecting the Signage service. Customers are unable to display signage content.

2. resolved Oct 07, 2025, 02:45 AM UTC

   We’ve deployed a fix and validated recovery. The incident is resolved

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Started Sep 22, 2025, 04:51 AM UTC· resolved Sep 22, 2025, 04:54 AM UTC

1. identified Sep 22, 2025, 04:51 AM UTC

   Due to an outage with a third-party provider, customers are currently unable to create or view support incidents. We are monitoring the incident and update as we have more information.

2. resolved Sep 22, 2025, 04:54 AM UTC

   The incident impacting the ability to create or view support incidents has been resolved. All services are now operating normally.

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Started Sep 04, 2025, 01:53 PM UTC· resolved Sep 04, 2025, 11:37 PM UTC

1. investigating Sep 04, 2025, 01:53 PM UTC

   The support page on Vivi Central is temporarily unable to display historical tickets. You can still raise new tickets as usual, and our team will continue to provide full support. We’re actively working to restore access to past ticket history and will share updates as soon as the issue is resolved.

2. resolved Sep 04, 2025, 11:37 PM UTC

   This incident has been resolved.

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