- Detected by Pingoru
- Jun 16, 2026, 10:18 AM UTC
- Resolved
- Jun 16, 2026, 01:30 PM UTC
- Duration
- 3h 12m
Affected: GeneralFI-HEL1: OtherFI-HEL2: Other
Timeline · 2 updates
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monitoring Jun 16, 2026, 10:18 AM UTC
We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root cause. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.
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resolved Jun 16, 2026, 01:30 PM UTC
We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres. After monitoring our systems for a some time, we can confirm now the situation is stable. We apologise for the inconvenience. If you have any questions, please don't hesitate to contact us via email [email protected] or via live chat https://hub.upcloud.com/.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 02:50 PM UTC
- Resolved
- Jun 05, 2026, 07:11 PM UTC
- Duration
- 4h 20m
Affected: SG-SIN1: Network ConnectionsSG-SIN1: Managed KubernetesAU-SYD1: Managed KubernetesAPAC-1: Managed Object Storage
Timeline · 5 updates
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identified Jun 05, 2026, 02:50 PM UTC
We have identified an issue with network connectivity in our data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.
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investigating Jun 05, 2026, 02:58 PM UTC
We are currently investigating this issue.
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identified Jun 05, 2026, 03:32 PM UTC
We have identified an issue with network connectivity in our SG-SIN1 data centre and AU-SYD1 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🔴 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🔴 UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) We are actively working to resolve the incident. We sincerely apologise for any inconvenience this may cause to your operations. We will provide regular updates here as more information becomes available. If you have any questions or need further assistance, please reach out to us via email: [email protected] or Live Chat in our control panel https://hub.upcloud.com
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monitoring Jun 05, 2026, 04:10 PM UTC
We have restored all affected Managed Kubernetes and Managed Object Storage to normal operating status and will continue to monitor the situation. 🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime) 🟢 Kubernetes API / kubectl: Not Affected 🟢 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) 🟢 Managed Object Storage Workloads: Not Affected (100% Uptime) 🟢UpCloud Managed Object Storage API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters) If your services is still not fully functional, please contact our support at [email protected]. We apologise for the incident.
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resolved Jun 05, 2026, 07:11 PM UTC
We have resolved the root cause of the networking issue affecting our Managed Object Storage and our Managed Kubernetes service in our SG-SIN1 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected]. Thank you for your patience and we apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 02:42 PM UTC
- Resolved
- May 26, 2026, 05:44 PM UTC
- Duration
- 3h 2m
Affected: General
Timeline · 3 updates
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investigating May 26, 2026, 02:42 PM UTC
We are currently investigating an issue affecting new cloud service deployments. We apologise for the inconvenience and will provide an update in 30 minutes with more information.
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monitoring May 26, 2026, 03:15 PM UTC
We have implemented the fix and isolated the issue. And we will keep monitoring the situation. We sincerely apologise for any inconvenience. And if you have any issues or questions, please don't hesitate to contact us via email: [email protected] or via live chat from our control panel.
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resolved May 26, 2026, 05:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 03:26 AM UTC
- Resolved
- May 13, 2026, 12:39 PM UTC
- Duration
- 9h 12m
Affected: SG-SIN1: Managed Kubernetes
Timeline · 4 updates
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investigating May 13, 2026, 03:26 AM UTC
We are currently investigating an issue affecting the Managed Kubernetes Service in our SG-SIN1 region. Users may find that their clusters are stuck in a Pending state. Our team is currently investigating the issue to identify the root cause. We will provide additional updates as more information becomes available. We apologise for any inconvenience this may cause.
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identified May 13, 2026, 06:11 AM UTC
We have identified the root cause of the issues affecting the Managed Kubernetes service in the SG-SIN1 region. Our team is currently working on a resolution to address the issue. We will provide further updates once the fix is applied.
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monitoring May 13, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 13, 2026, 12:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 11:15 AM UTC
- Resolved
- May 04, 2026, 01:21 PM UTC
- Duration
- 2h 5m
Affected: UpCloud Control PanelAPI
Timeline · 5 updates
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identified May 04, 2026, 11:15 AM UTC
We have identified an issue causing slowness with new logins to our control panel at https://hub.upcloud.com/ And we are currently working on fully stabilising the situation. Please note that this issue is limited to the control panel login process. It does not affect your active cloud services. If you experience any issues when logging in, please do not hesitate to contact our support team via email [email protected] We apologise for the inconvenience.
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identified May 04, 2026, 12:28 PM UTC
We are continuing to work on a fix for this issue.
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identified May 04, 2026, 12:28 PM UTC
We are continuing to work on a fix for this issue.
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monitoring May 04, 2026, 12:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 04, 2026, 01:21 PM UTC
This incident has been fully resolved. Please contact our support team via live chat or [email protected] if you have any further questions regarding the incident.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 06:28 PM UTC
- Resolved
- Apr 29, 2026, 09:51 PM UTC
- Duration
- 3h 22m
Affected: EUROPE-1: Managed Object Storage
Timeline · 4 updates
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identified Apr 29, 2026, 06:28 PM UTC
We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region. Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at https://hub.upcloud.com/ or via email: [email protected]
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identified Apr 29, 2026, 07:30 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 29, 2026, 08:43 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 29, 2026, 09:51 PM UTC
Our team has confirmed the full resolution of the issue affecting our EUROPE-1 Managed Object Storage in our FI-HEL2 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience and we apologize for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 03:47 AM UTC
- Resolved
- Apr 22, 2026, 06:57 AM UTC
- Duration
- 3h 9m
Affected: SG-SIN1: Cloud Servers
Timeline · 4 updates
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identified Apr 22, 2026, 03:47 AM UTC
We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.
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monitoring Apr 22, 2026, 04:53 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 22, 2026, 05:07 AM UTC
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown. We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email [email protected]
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resolved Apr 22, 2026, 06:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 07:44 AM UTC
- Resolved
- Apr 15, 2026, 11:17 AM UTC
- Duration
- 3h 32m
Affected: US-SJO1: Cloud Servers
Timeline · 4 updates
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investigating Apr 15, 2026, 07:44 AM UTC
We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.
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identified Apr 15, 2026, 08:09 AM UTC
We have identified the cause of the issue and applied a fix. While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence. If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email [email protected]
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monitoring Apr 15, 2026, 09:00 AM UTC
We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored. We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email [email protected]
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resolved Apr 15, 2026, 11:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 01:48 AM UTC
- Resolved
- Mar 31, 2026, 06:33 AM UTC
- Duration
- 4h 44m
Affected: US-NYC1: Storage Backends
Timeline · 3 updates
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investigating Mar 31, 2026, 01:48 AM UTC
We are investigating a storage backend issue that is affecting some cloud servers in our US-NYC1 data centre.
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monitoring Mar 31, 2026, 06:03 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 06:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 07:28 PM UTC
- Resolved
- Mar 17, 2026, 01:01 PM UTC
- Duration
- 17h 32m
Affected: FI-HEL1: Cloud ServersFI-HEL1: Managed Load BalancerFI-HEL1: Managed Kubernetes
Timeline · 8 updates
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identified Mar 16, 2026, 07:28 PM UTC
We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center. You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected services back online and resolve the situation as soon as possible. If you have any questions or concerns regarding your services, please reach out to our support team via live chat or at [email protected].
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identified Mar 16, 2026, 08:33 PM UTC
Our team is working to ensure all services are fully restored and operating normally. We have deployed a fix for the issue affecting the managed resources. It may take a short time for these changes to take effect across all resources. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at hub.upcloud.com or via email: [email protected]
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identified Mar 16, 2026, 09:34 PM UTC
We are continuing to work on this issue to ensure all services are fully restored to normal operation. The earlier fix is still finishing propagating to all managed resources.
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identified Mar 16, 2026, 10:36 PM UTC
We are continuing to work on this issue to ensure all services are fully restored to normal operation.
-
identified Mar 16, 2026, 11:37 PM UTC
We are continuing to work on this issue to ensure all services are fully restored to normal operation.
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identified Mar 17, 2026, 12:36 AM UTC
We are continuing to work on this issue to ensure all services are fully restored to normal operation. Normal operational status has been restored across the majority of our cloud infrastructure and managed services.
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monitoring Mar 17, 2026, 01:38 AM UTC
We have restored all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected] or reach out to us via live chat at hub.upcloud.com We apologise for the incident.
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resolved Mar 17, 2026, 01:01 PM UTC
We have been monitoring the situation closely over the 12 hours and can confirm that all affected services have now been fully restored. The Issue impacted some of our Managed Load Balancer instances within the FI-HEL1 Data Centre, which subsequently impacted some Managed Kubernetes clusters in that region. We sincerely apologise for this incident and we continue our internal investigation. If you have any remaining questions, please contact us via email at [email protected] or through our live chat https://hub.upcloud.com/
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 12:02 PM UTC
- Resolved
- Mar 16, 2026, 03:06 PM UTC
- Duration
- 3h 4m
Affected: APAC-1: Managed Object Storage
Timeline · 3 updates
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investigating Mar 16, 2026, 12:02 PM UTC
We are currently investigating an issue affecting Managed Object Storage in our APAC-1 location, specifically returning 503 errors during operations sporadically. We apologise for the inconvenience and will provide further updates as more information becomes available.
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monitoring Mar 16, 2026, 02:32 PM UTC
We thank you for your continued patience throughout this process and apologize for any impact. The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at [email protected] We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future. We understand the gravity of this disruption and extend our sincerest apologies to all affected customers.
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resolved Mar 16, 2026, 03:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 01:24 PM UTC
- Resolved
- Mar 12, 2026, 06:29 PM UTC
- Duration
- 5h 4m
Affected: EUROPE-1: Managed Object Storage
Timeline · 3 updates
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investigating Mar 12, 2026, 01:24 PM UTC
We are currently witnessing degraded performance with our Object Storage instances in our Europe-1 zone. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].
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monitoring Mar 12, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 12, 2026, 06:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 04:22 AM UTC
- Resolved
- Feb 06, 2026, 04:27 AM UTC
- Duration
- 5m
Affected: FI-HEL1: Cloud ServersFI-HEL1: Storage Backends
Timeline · 2 updates
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identified Feb 06, 2026, 04:22 AM UTC
We have identified an issue with one of the compute nodes in our Finland data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.
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resolved Feb 06, 2026, 04:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 01, 2026, 04:34 PM UTC
- Resolved
- Feb 01, 2026, 06:57 PM UTC
- Duration
- 2h 22m
Affected: UK-LON1: Storage Backends
Timeline · 2 updates
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investigating Feb 01, 2026, 04:34 PM UTC
We are currently investigating a storage backend issue affecting the UK-LON1 datacentre. This may impact Cloud Servers, Managed Kubernetes, Managed Databases and Object Storage. We recommend avoiding stopping/starting your server(s) at this time. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live support in our control panel.
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resolved Feb 01, 2026, 06:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 08:39 AM UTC
- Resolved
- Jan 23, 2026, 10:47 AM UTC
- Duration
- 2h 8m
Affected: ES-MAD1: Network Connections
Timeline · 3 updates
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identified Jan 23, 2026, 08:39 AM UTC
We have identified an issue with network connectivity in our data centre. The affected cloud servers may experience slow connections or become unreachable. We are working to restore connectivity and resolve the situation as soon as possible.
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monitoring Jan 23, 2026, 09:39 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 23, 2026, 10:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 09:24 PM UTC
- Resolved
- Jan 23, 2026, 12:49 AM UTC
- Duration
- 3h 25m
Affected: ES-MAD1: Network Connections
Timeline · 4 updates
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investigating Jan 22, 2026, 09:24 PM UTC
We are currently investigating an issue affecting network connections in our ES-MAD1 data center. We apologize for the inconvenience and will provide an update in 30 minutes with more information.
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identified Jan 22, 2026, 09:55 PM UTC
We have identified the cause of the network connection issue affecting ES-MAD1 data center and are actively working on a fix.
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monitoring Jan 22, 2026, 10:55 PM UTC
A fix was implemented and the network connections are working normally now. We will continue to monitor the status. For assistance with issues in ES-MAD1 please contact our Support team via live chat or email ([email protected]).
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resolved Jan 23, 2026, 12:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 12:40 PM UTC
- Resolved
- Jan 21, 2026, 05:31 AM UTC
- Duration
- 16h 51m
Affected: DK-CPH1: Managed Load BalancerNO-SVG1: Managed Load BalancerAU-SYD1: Managed Load BalancerDE-FRA1: Managed Load BalancerES-MAD1: Managed Load BalancerFI-HEL1: Managed Load BalancerFI-HEL2: Managed Load BalancerNL-AMS1: Managed Load BalancerPL-WAW1: Managed Load BalancerSG-SIN1: Managed Load BalancerUK-LON1: Managed Load BalancerUS-CHI1: Managed Load BalancerUS-NYC1: Managed Load BalancerUS-SJO1: Managed Load BalancerSE-STO1: Managed Load BalancerDK-CPH1: Managed KubernetesNO-SVG1: Managed KubernetesDE-FRA1: Managed KubernetesFI-HEL2: Managed KubernetesUK-LON1: Managed KubernetesSG-SIN1: Managed KubernetesNL-AMS1: Managed KubernetesUS-CHI1: Managed KubernetesSE-STO1: Managed KubernetesAU-SYD1: Managed KubernetesES-MAD1: Managed KubernetesFI-HEL1: Managed KubernetesPL-WAW1: Managed KubernetesUS-NYC1: Managed KubernetesUS-SJO1: Managed KubernetesEUROPE-1: Managed Object StorageAPAC-1: Managed Object StorageUS-1: Managed Object StorageEUROPE-3: Managed Object Storage
Timeline · 5 updates
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identified Jan 20, 2026, 12:40 PM UTC
We have identified an issue on newly created Managed Object Storage, Managed Kubernetes and Managed Load Balancer instances. This affects the creation and renewal of TLS/SSL certifications and is causing newly created instances to enter a pending state. We apologize for any inconvenience that this may cause and are working towards resolving the issue as soon as possible.
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identified Jan 20, 2026, 12:40 PM UTC
We are continuing to work on a fix for this issue.
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identified Jan 20, 2026, 04:22 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jan 21, 2026, 03:03 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 21, 2026, 05:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 07:56 PM UTC
- Resolved
- Jan 09, 2026, 10:22 PM UTC
- Duration
- 2h 25m
Affected: UpCloud Control Panel
Timeline · 3 updates
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investigating Jan 09, 2026, 07:56 PM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
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monitoring Jan 09, 2026, 09:12 PM UTC
The issue has been resolved and Live chat / emails are now available as normal. We will continue to monitor the situation for stability.
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resolved Jan 09, 2026, 10:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 02:18 PM UTC
- Resolved
- Jan 05, 2026, 04:03 PM UTC
- Duration
- 1h 44m
Affected: UpCloud Control Panel
Timeline · 3 updates
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investigating Jan 05, 2026, 02:18 PM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
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monitoring Jan 05, 2026, 02:27 PM UTC
The issue has been resolved and Live chat / emails are now available as normal. We will continue to monitor the situation for stability.
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resolved Jan 05, 2026, 04:03 PM UTC
The incident regarding our Support Live chat and emails has been fully resolved, thanks for your patience.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 04:25 AM UTC
- Resolved
- Dec 22, 2025, 07:31 AM UTC
- Duration
- 3h 6m
Affected: SE-STO1: Network Connections
Timeline · 4 updates
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investigating Dec 22, 2025, 04:25 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our SE-STO1 data centre.
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identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 22, 2025, 05:21 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 04:23 AM UTC
- Resolved
- Dec 22, 2025, 07:31 AM UTC
- Duration
- 3h 8m
Affected: NL-AMS1: Network Connections
Timeline · 4 updates
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investigating Dec 22, 2025, 04:23 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our NL-AMS1 data centre.
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identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 22, 2025, 05:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 04:22 AM UTC
- Resolved
- Dec 22, 2025, 07:31 AM UTC
- Duration
- 3h 9m
Affected: UK-LON1: Network Connections
Timeline · 4 updates
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investigating Dec 22, 2025, 04:22 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our UK-LON1 data centre.
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identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 22, 2025, 05:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 07:49 AM UTC
- Resolved
- Nov 27, 2025, 10:51 AM UTC
- Duration
- 3h 1m
Affected: FI-HEL2: Cloud ServersFI-HEL2: Network ConnectionsFI-HEL2: NAT GatewaysFI-HEL2: Managed Kubernetes
Timeline · 5 updates
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identified Nov 27, 2025, 07:49 AM UTC
We have identified the cause of the issue affecting some of our manged services in FI-HEL2 data center and are actively working on a fix. The issue impact is on networking level. Please refrain from attempting management operations including Start, Restart, Shut down and Force Shutdown to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.
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identified Nov 27, 2025, 08:51 AM UTC
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, we continue to request that users refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown.
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identified Nov 27, 2025, 09:32 AM UTC
We have now isolated the issue and limited the impact. You can now safely do any stop and start operations. But we still continue work to fully restore services. If you still see any issues affecting your services in FI-HEL2 or have questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: [email protected]
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monitoring Nov 27, 2025, 09:49 AM UTC
We thank you for your patience throughout this incident and apologize for any impact. The incident is now resolved, and all affected services should be operational. We will keep monitoring the situation. If you have any questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: [email protected]
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resolved Nov 27, 2025, 10:51 AM UTC
The incident affecting our FI-HEL2 data centre has been resolved. Our monitoring confirms that all systems are operating normally, and we have not observed any further issues. We sincerely apologise for the inconvenience caused, and will be conducting an internal investigation to find the root cause and develop action plans to prevent similar incidents in the future.
Read the full incident report →
- Detected by Pingoru
- Nov 22, 2025, 09:51 AM UTC
- Resolved
- Nov 22, 2025, 01:14 PM UTC
- Duration
- 3h 22m
Affected: API
Timeline · 3 updates
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investigating Nov 22, 2025, 09:51 AM UTC
We are currently investigating reports of issues affecting the UpCloud API. Users may experience increased latency or intermittent failures when performing management actions, such as deploying, modifying, or deleting cloud resources. We sincerely apologise for the inconvenience and will share an update once we have more information.
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monitoring Nov 22, 2025, 11:34 AM UTC
We are happy to report that the primary issue affecting the UpCloud API has been resolved and all management services are now functioning normally. We will continue to monitor the situation closely and will post an update as soon as the issue is fully resolved. We sincerely apologise for the disruption and appreciate your kind patience and understanding.
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resolved Nov 22, 2025, 01:14 PM UTC
We can confirm that the issues affecting the UpCloud API are fully resolved and all management services are operating as expected. If you continue to experience issues, please reach out to our Support team via our 24/7 Live Chat or email [email protected]. We sincerely apologise for any inconvenience caused by this incident and appreciate your kind patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:00 PM UTC
- Resolved
- Nov 18, 2025, 06:10 PM UTC
- Duration
- 6h 10m
Affected: UpCloud Control PanelUpCloud Website
Timeline · 3 updates
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identified Nov 18, 2025, 12:00 PM UTC
We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/ All services deployed remain accessible and are unaffected. We apologise for the inconvenience and will share an update as more information becomes available. For any further questions or issues, please feel free to reach out to us at [email protected]
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monitoring Nov 18, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 18, 2025, 06:10 PM UTC
Access to the UpCloud Control Panel and public website has been fully restored. The disruption was traced to a service incident with our upstream provider, Cloudflare. You can review their incident report here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 While the root cause originated externally, we sincerely apologize for the impact this had on your ability to manage your services. We appreciate your patience while stability was restored.
Read the full incident report →
