UpCloud Outage History
UpCloud is up right nowPingoru has recorded 51 incidents for UpCloud: 38 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 10 of 720 (1%) |
| May 2026 | 3 | 14 of 744 (2%) |
| June 2026 | 3 | 340 of 720 (47%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 3 | 14 of 744 (2%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 2 | 178 of 562 (32%) |
Incidents, newest first
Minor January 9, 2026 Issue with our Live Chat and Email Support 2h 25m UpCloud Control Panel
Started Jan 09, 2026, 07:56 PM UTC· resolved Jan 09, 2026, 10:22 PM UTC
- investigating Jan 09, 2026, 07:56 PM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
- monitoring Jan 09, 2026, 09:12 PM UTC
The issue has been resolved and Live chat / emails are now available as normal. We will continue to monitor the situation for stability.
- resolved Jan 09, 2026, 10:22 PM UTC
This incident has been resolved.
Notice January 5, 2026 Issue with our Live chat to Support 1h 44m UpCloud Control Panel
Started Jan 05, 2026, 02:18 PM UTC· resolved Jan 05, 2026, 04:03 PM UTC
- investigating Jan 05, 2026, 02:18 PM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
- monitoring Jan 05, 2026, 02:27 PM UTC
The issue has been resolved and Live chat / emails are now available as normal. We will continue to monitor the situation for stability.
- resolved Jan 05, 2026, 04:03 PM UTC
The incident regarding our Support Live chat and emails has been fully resolved, thanks for your patience.
Minor December 22, 2025 SE-STO1: Networking issue 3h 6m SE-STO1: Network Connections
Started Dec 22, 2025, 04:25 AM UTC· resolved Dec 22, 2025, 07:31 AM UTC
- investigating Dec 22, 2025, 04:25 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our SE-STO1 data centre.
- identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 05:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Minor December 22, 2025 NL-AMS1: Networking issue 3h 8m NL-AMS1: Network Connections
Started Dec 22, 2025, 04:23 AM UTC· resolved Dec 22, 2025, 07:31 AM UTC
- investigating Dec 22, 2025, 04:23 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our NL-AMS1 data centre.
- identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 05:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Minor December 22, 2025 UK-LON1: Networking issue 3h 9m UK-LON1: Network Connections
Started Dec 22, 2025, 04:22 AM UTC· resolved Dec 22, 2025, 07:31 AM UTC
- investigating Dec 22, 2025, 04:22 AM UTC
We are investigating a networking issue that is affecting some cloud servers in our UK-LON1 data centre.
- identified Dec 22, 2025, 05:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 05:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 07:31 AM UTC
This incident has been resolved.
Notice November 27, 2025 [FI-HEL2] Networking issue 3h 1m FI-HEL2: Cloud Servers, FI-HEL2: Network Connections, FI-HEL2: NAT Gateways, FI-HEL2: Managed Kubernetes
Started Nov 27, 2025, 07:49 AM UTC· resolved Nov 27, 2025, 10:51 AM UTC
- identified Nov 27, 2025, 07:49 AM UTC
We have identified the cause of the issue affecting some of our manged services in FI-HEL2 data center and are actively working on a fix. The issue impact is on networking level. Please refrain from attempting management operations including Start, Restart, Shut down and Force Shutdown to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.
- identified Nov 27, 2025, 08:51 AM UTC
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, we continue to request that users refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown.
- identified Nov 27, 2025, 09:32 AM UTC
We have now isolated the issue and limited the impact. You can now safely do any stop and start operations. But we still continue work to fully restore services. If you still see any issues affecting your services in FI-HEL2 or have questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: [email protected]
- monitoring Nov 27, 2025, 09:49 AM UTC
We thank you for your patience throughout this incident and apologize for any impact. The incident is now resolved, and all affected services should be operational. We will keep monitoring the situation. If you have any questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: [email protected]
- resolved Nov 27, 2025, 10:51 AM UTC
The incident affecting our FI-HEL2 data centre has been resolved. Our monitoring confirms that all systems are operating normally, and we have not observed any further issues. We sincerely apologise for the inconvenience caused, and will be conducting an internal investigation to find the root cause and develop action plans to prevent similar incidents in the future.
Minor November 22, 2025 Issues with UpCloud API 3h 22m API
Started Nov 22, 2025, 09:51 AM UTC· resolved Nov 22, 2025, 01:14 PM UTC
- investigating Nov 22, 2025, 09:51 AM UTC
We are currently investigating reports of issues affecting the UpCloud API. Users may experience increased latency or intermittent failures when performing management actions, such as deploying, modifying, or deleting cloud resources. We sincerely apologise for the inconvenience and will share an update once we have more information.
- monitoring Nov 22, 2025, 11:34 AM UTC
We are happy to report that the primary issue affecting the UpCloud API has been resolved and all management services are now functioning normally. We will continue to monitor the situation closely and will post an update as soon as the issue is fully resolved. We sincerely apologise for the disruption and appreciate your kind patience and understanding.
- resolved Nov 22, 2025, 01:14 PM UTC
We can confirm that the issues affecting the UpCloud API are fully resolved and all management services are operating as expected. If you continue to experience issues, please reach out to our Support team via our 24/7 Live Chat or email [email protected]. We sincerely apologise for any inconvenience caused by this incident and appreciate your kind patience and understanding.
Minor November 18, 2025 Issue with our public website and control panel 6h 10m UpCloud Control Panel, UpCloud Website
Started Nov 18, 2025, 12:00 PM UTC· resolved Nov 18, 2025, 06:10 PM UTC
- identified Nov 18, 2025, 12:00 PM UTC
We have identified an issue affecting our public website and control panel. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ and https://hub.upcloud.com/ All services deployed remain accessible and are unaffected. We apologise for the inconvenience and will share an update as more information becomes available. For any further questions or issues, please feel free to reach out to us at [email protected]
- monitoring Nov 18, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:10 PM UTC
Access to the UpCloud Control Panel and public website has been fully restored. The disruption was traced to a service incident with our upstream provider, Cloudflare. You can review their incident report here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 While the root cause originated externally, we sincerely apologize for the impact this had on your ability to manage your services. We appreciate your patience while stability was restored.
Minor November 3, 2025 Issue with API affecting server configurations and deployments 1h 11m UpCloud Control Panel, API
Started Nov 03, 2025, 07:17 PM UTC· resolved Nov 03, 2025, 08:29 PM UTC
- investigating Nov 03, 2025, 07:17 PM UTC
We are currently experiencing issues with our API and this is affecting server related actions globally and UpCloud Control panel. We are investigating the issue further and will report back as soon as possible.
- identified Nov 03, 2025, 07:38 PM UTC
The issue with our API has been identified and we are currently working on deploying a fix.
- monitoring Nov 03, 2025, 08:06 PM UTC
We have fixed the issue with the API affecting server configurations and deployments, and continue to monitor the situation. If you are still encountering some issues with your server, please contact our support at [email protected]. We apologise for the incident.
- resolved Nov 03, 2025, 08:29 PM UTC
The incident with our API has been resolved. If you are still having issues please reach out to our support via live chat or at [email protected]. We apologize for the issues caused by this incident and appreciate your understanding.
Minor October 8, 2025 [UK-LON1]: Storage backend issue 2h 46m UK-LON1: Storage Backends
Started Oct 08, 2025, 11:48 AM UTC· resolved Oct 08, 2025, 02:35 PM UTC
- investigating Oct 08, 2025, 11:48 AM UTC
We are currently investigating a potential issue with storage backend services in UK-LON1
- identified Oct 08, 2025, 12:03 PM UTC
We have identified the cause of the issue affecting the storage backend and are actively working on a fix. We apologise for the inconvenience and will provide further updates as more information becomes available If you have any further questions please contact support via live chat or email [email protected]
- monitoring Oct 08, 2025, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 02:35 PM UTC
This incident has been resolved.
Minor October 7, 2025 [FI-HEL1]: Backup availability issue 4h 17m FI-HEL1: Storage Backends
Started Oct 07, 2025, 07:16 AM UTC· resolved Oct 07, 2025, 11:34 AM UTC
- identified Oct 07, 2025, 07:16 AM UTC
We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible. Please note that all data is still intact. If you experience any issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.
- monitoring Oct 07, 2025, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 11:34 AM UTC
This incident has been resolved.
Minor October 7, 2025 [US-SJO1]: Managed Kubernetes (Deployment & Management) 12h 6m US-SJO1: Managed Kubernetes
Started Oct 07, 2025, 01:20 AM UTC· resolved Oct 07, 2025, 01:26 PM UTC
- investigating Oct 07, 2025, 01:20 AM UTC
We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not impacted. We sincerely apologise for the inconvenience and will share an update as soon as we have more information.
- identified Oct 07, 2025, 09:06 AM UTC
We have identified the issue affecting cluster operations in the San Jose (us-sjo1) region and are working on a fix.
- monitoring Oct 07, 2025, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 01:26 PM UTC
This incident has been resolved.
Minor July 22, 2025 [PL-WAW1] Network Connectivity Issues 6h 44m PL-WAW1: Network Connections, PL-WAW1: Managed Kubernetes
Started Jul 22, 2025, 11:43 PM UTC· resolved Jul 23, 2025, 06:27 AM UTC
- investigating Jul 22, 2025, 11:43 PM UTC
We are currently investigating connectivity issues impacting services in the pl-waw1 region. Users of the affected services in the pl-waw1 region may experience degraded performance or intermittent connectivity errors. The provisioning of new Cloud Servers, Managed Object Storage, and Managed Kubernetes clusters in this region is currently unavailable.
- investigating Jul 23, 2025, 12:13 AM UTC
We have now added PL-WAW1 Virtualization Hosts and Network Connections, Users may experience degraded performance or intermittent connectivity errors.
- identified Jul 23, 2025, 02:49 AM UTC
We have identified a connectivity issue that is impacting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. During this time, users may experience failures or delays when provisioning and managing new and existing services that are affected through the Control Panel and API. We are actively working to resolve the issue as quickly as possible. We sincerely apologise for any inconvenience caused and will share an update as soon as we have more information.
- monitoring Jul 23, 2025, 03:04 AM UTC
We have implemented a fix to address the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. Initial reports indicate that impacted services are now functioning as expected. We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
- resolved Jul 23, 2025, 06:27 AM UTC
We have successfully resolved the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. The impacted services are now functioning as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.
Minor July 16, 2025 Issue with our public website 12h 12m UpCloud Website
Started Jul 16, 2025, 01:39 AM UTC· resolved Jul 16, 2025, 01:51 PM UTC
- identified Jul 16, 2025, 01:39 AM UTC
We have identified an issue affecting our public website. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ The UpCloud Control Panel (https://hub.upcloud.com/) remains accessible and is unaffected. We apologize for the inconvenience and will share an update as more information becomes available.
- resolved Jul 16, 2025, 01:51 PM UTC
This incident has been resolved.
Minor July 10, 2025 [DE-FRA1] Managed Kubernetes (API & Deployment) 2h DE-FRA1: Managed Kubernetes
Started Jul 10, 2025, 01:43 PM UTC· resolved Jul 10, 2025, 03:43 PM UTC
- investigating Jul 10, 2025, 01:43 PM UTC
We are currently investigating an issue affecting the Managed Kubernetes service in our DE-FRA1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or the Kube API temporarily failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
- monitoring Jul 10, 2025, 02:27 PM UTC
A fix has been implemented for the issue affecting the Managed Kubernetes service in our DE-FRA1 datacenter. We will continue to monitor the situation. If you are still having issues feel free to reach out to our support at [email protected].
- monitoring Jul 10, 2025, 02:27 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2025, 03:43 PM UTC
This incident has been resolved.
Major June 19, 2025 [ES-MAD1]: Managed Kubernetes Deployment & Termination 3h 17m ES-MAD1: Managed Kubernetes
Started Jun 19, 2025, 03:40 PM UTC· resolved Jun 19, 2025, 06:58 PM UTC
- investigating Jun 19, 2025, 03:40 PM UTC
We are currently investigating an issue affecting the Managed Kubernetes service in our ES-MAD1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or services not completing terminations. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
- monitoring Jun 19, 2025, 05:41 PM UTC
A fix has been implemented for the issue affecting the Managed Kubernetes service in our ES-MAD1 datacenter. We will continue to monitor the situation. If you are still having issues feel free to reach out to our support at [email protected].
- resolved Jun 19, 2025, 06:58 PM UTC
This incident has been resolved. If you are still experiencing issues please contact our support at [email protected].
Notice June 6, 2025 [US-CHI1]: Managed Kubernetes Deployment 3h 45m US-CHI1: Managed Kubernetes
Started Jun 06, 2025, 05:17 AM UTC· resolved Jun 06, 2025, 09:02 AM UTC
- investigating Jun 06, 2025, 05:17 AM UTC
We are currently investigating an issue affecting the Managed Kubernetes service in our US-CHI1 data center. During this time, users may experience new Managed Kubernetes service deployment failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
- monitoring Jun 06, 2025, 07:57 AM UTC
We have successfully resolved the issue that impacted the Managed Kubernetes service in our US-CHI1 data center. New Managed Kubernetes service deployment should now be working as expected. Thank you for your patience while we worked to address the issue. If you are still experiencing any issues, please reach out to our Support team via Live Chat or email [email protected]
- resolved Jun 06, 2025, 09:02 AM UTC
This incident has been resolved.
Notice May 22, 2025 Managed Load Balancer 3h 40m AU-SYD1: Managed Load Balancer, DE-FRA1: Managed Load Balancer, ES-MAD1: Managed Load Balancer, FI-HEL1: Managed Load Balancer and 9 more
Started May 22, 2025, 03:44 PM UTC· resolved May 22, 2025, 07:24 PM UTC
- identified May 22, 2025, 03:44 PM UTC
We have identified an issue with our Managed Load Balancer service across all data centres. Our team is actively investigating the root cause and working on a resolution.
- identified May 22, 2025, 05:00 PM UTC
We are continuing to work on a fix for this issue. You may experience intermittent issues fetching load balancer details and timeouts accessing the Managed Load Balancer page from the Dashboard. Deployed Managed Load Balancers may have intermittent timeouts as we work on the underlying problem.
- identified May 22, 2025, 05:22 PM UTC
We've deployed a fix we believe has resolved the issues with our Managed Load Balancer service. We will continue to monitor the situation closely.
- monitoring May 22, 2025, 06:24 PM UTC
The deployed fix has successfully resolved the issues affecting our Managed Load Balancer service. We will continue to closely monitor the service to ensure continued stability.
- resolved May 22, 2025, 07:24 PM UTC
This incident has been resolved. If you have any questions about this, we have our 24/7 support team available via live chat in the control panel or via email at [email protected].
Notice April 2, 2025 Issue with the UpCloud Control Panel 1h 48m UpCloud Control Panel
Started Apr 02, 2025, 05:01 AM UTC· resolved Apr 02, 2025, 06:50 AM UTC
- identified Apr 02, 2025, 05:01 AM UTC
We are currently experiencing issues with login access to the UpCloud Control Panel. We are investigating the issue further and will report back as soon as possible. Please note that no customer resources are affected by this issue.
- monitoring Apr 02, 2025, 05:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 02, 2025, 05:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2025, 06:50 AM UTC
This incident has been resolved.