UpCloud Outage History

UpCloud had 41 outages in the last 2 years totaling 75h 23m of downtime — averaging 1.7 incidents per month.

There were 41 UpCloud outages since August 24, 2024 totaling 75h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upcloud.com

Minor November 3, 2025

Issue with API affecting server configurations and deployments

Detected by Pingoru: Nov 03, 2025, 07:17 PM UTC
Resolved: Nov 03, 2025, 08:29 PM UTC
Duration: 1h 11m

Affected: UpCloud Control PanelAPI

Timeline · 4 updates

investigating Nov 03, 2025, 07:17 PM UTC

We are currently experiencing issues with our API and this is affecting server related actions globally and UpCloud Control panel. We are investigating the issue further and will report back as soon as possible.
identified Nov 03, 2025, 07:38 PM UTC

The issue with our API has been identified and we are currently working on deploying a fix.
monitoring Nov 03, 2025, 08:06 PM UTC

We have fixed the issue with the API affecting server configurations and deployments, and continue to monitor the situation. If you are still encountering some issues with your server, please contact our support at [email protected]. We apologise for the incident.
resolved Nov 03, 2025, 08:29 PM UTC

The incident with our API has been resolved. If you are still having issues please reach out to our support via live chat or at [email protected]. We apologize for the issues caused by this incident and appreciate your understanding.

Read the full incident report →

Minor October 8, 2025

[UK-LON1]: Storage backend issue

Detected by Pingoru: Oct 08, 2025, 11:48 AM UTC
Resolved: Oct 08, 2025, 02:35 PM UTC
Duration: 2h 46m

Affected: UK-LON1: Storage Backends

Timeline · 4 updates

investigating Oct 08, 2025, 11:48 AM UTC

We are currently investigating a potential issue with storage backend services in UK-LON1
identified Oct 08, 2025, 12:03 PM UTC

We have identified the cause of the issue affecting the storage backend and are actively working on a fix. We apologise for the inconvenience and will provide further updates as more information becomes available If you have any further questions please contact support via live chat or email [email protected]
monitoring Oct 08, 2025, 01:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 08, 2025, 02:35 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

[FI-HEL1]: Backup availability issue

Detected by Pingoru: Oct 07, 2025, 07:16 AM UTC
Resolved: Oct 07, 2025, 11:34 AM UTC
Duration: 4h 17m

Affected: FI-HEL1: Storage Backends

Timeline · 3 updates

identified Oct 07, 2025, 07:16 AM UTC

We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible. Please note that all data is still intact. If you experience any issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.
monitoring Oct 07, 2025, 09:03 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 07, 2025, 11:34 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

[US-SJO1]: Managed Kubernetes (Deployment & Management)

Detected by Pingoru: Oct 07, 2025, 01:20 AM UTC
Resolved: Oct 07, 2025, 01:26 PM UTC
Duration: 12h 6m

Affected: US-SJO1: Managed Kubernetes

Timeline · 4 updates

investigating Oct 07, 2025, 01:20 AM UTC

We are currently investigating an issue impacting Managed Kubernetes cluster creation and management operations in our US-SJO1 datacenter. During this time, users may experience errors provisioning new clusters, as well as making changes to existing clusters for both the cluster and its node groups. Applications and workloads on existing clusters are not impacted. We sincerely apologise for the inconvenience and will share an update as soon as we have more information.
identified Oct 07, 2025, 09:06 AM UTC

We have identified the issue affecting cluster operations in the San Jose (us-sjo1) region and are working on a fix.
monitoring Oct 07, 2025, 11:34 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 07, 2025, 01:26 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

[PL-WAW1] Network Connectivity Issues

Detected by Pingoru: Jul 22, 2025, 11:43 PM UTC
Resolved: Jul 23, 2025, 06:27 AM UTC
Duration: 6h 44m

Affected: PL-WAW1: Network ConnectionsPL-WAW1: Managed Kubernetes

Timeline · 5 updates

investigating Jul 22, 2025, 11:43 PM UTC

We are currently investigating connectivity issues impacting services in the pl-waw1 region. Users of the affected services in the pl-waw1 region may experience degraded performance or intermittent connectivity errors. The provisioning of new Cloud Servers, Managed Object Storage, and Managed Kubernetes clusters in this region is currently unavailable.
investigating Jul 23, 2025, 12:13 AM UTC

We have now added PL-WAW1 Virtualization Hosts and Network Connections, Users may experience degraded performance or intermittent connectivity errors.
identified Jul 23, 2025, 02:49 AM UTC

We have identified a connectivity issue that is impacting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. During this time, users may experience failures or delays when provisioning and managing new and existing services that are affected through the Control Panel and API. We are actively working to resolve the issue as quickly as possible. We sincerely apologise for any inconvenience caused and will share an update as soon as we have more information.
monitoring Jul 23, 2025, 03:04 AM UTC

We have implemented a fix to address the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. Initial reports indicate that impacted services are now functioning as expected. We are actively monitoring the situation to ensure stability and will provide a final update once we confirm the issue is fully resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.
resolved Jul 23, 2025, 06:27 AM UTC

We have successfully resolved the connectivity issue affecting the creation and management of new and existing Cloud Servers, Managed Object Storage and Managed Kubernetes clusters in our PL-WAW1 data center. The impacted services are now functioning as expected. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.

Read the full incident report →

Minor July 16, 2025

Issue with our public website

Detected by Pingoru: Jul 16, 2025, 01:39 AM UTC
Resolved: Jul 16, 2025, 01:51 PM UTC
Duration: 12h 12m

Affected: UpCloud Website

Timeline · 2 updates

identified Jul 16, 2025, 01:39 AM UTC

We have identified an issue affecting our public website. During this time, users may experience difficulties when attempting to access certain pages at https://upcloud.com/ The UpCloud Control Panel (https://hub.upcloud.com/) remains accessible and is unaffected. We apologize for the inconvenience and will share an update as more information becomes available.
resolved Jul 16, 2025, 01:51 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 10, 2025

[DE-FRA1] Managed Kubernetes (API & Deployment)

Detected by Pingoru: Jul 10, 2025, 01:43 PM UTC
Resolved: Jul 10, 2025, 03:43 PM UTC
Duration: 2h

Affected: DE-FRA1: Managed Kubernetes

Timeline · 4 updates

investigating Jul 10, 2025, 01:43 PM UTC

We are currently investigating an issue affecting the Managed Kubernetes service in our DE-FRA1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or the Kube API temporarily failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
monitoring Jul 10, 2025, 02:27 PM UTC

A fix has been implemented for the issue affecting the Managed Kubernetes service in our DE-FRA1 datacenter. We will continue to monitor the situation. If you are still having issues feel free to reach out to our support at [email protected].
monitoring Jul 10, 2025, 02:27 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 10, 2025, 03:43 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 19, 2025

[ES-MAD1]: Managed Kubernetes Deployment & Termination

Detected by Pingoru: Jun 19, 2025, 03:40 PM UTC
Resolved: Jun 19, 2025, 06:58 PM UTC
Duration: 3h 17m

Affected: ES-MAD1: Managed Kubernetes

Timeline · 3 updates

investigating Jun 19, 2025, 03:40 PM UTC

We are currently investigating an issue affecting the Managed Kubernetes service in our ES-MAD1 datacenter. During this time, users may experience new Managed Kubernetes service deployment failing or services not completing terminations. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
monitoring Jun 19, 2025, 05:41 PM UTC

A fix has been implemented for the issue affecting the Managed Kubernetes service in our ES-MAD1 datacenter. We will continue to monitor the situation. If you are still having issues feel free to reach out to our support at [email protected].
resolved Jun 19, 2025, 06:58 PM UTC

This incident has been resolved. If you are still experiencing issues please contact our support at [email protected].

Read the full incident report →

Notice June 6, 2025

[US-CHI1]: Managed Kubernetes Deployment

Detected by Pingoru: Jun 06, 2025, 05:17 AM UTC
Resolved: Jun 06, 2025, 09:02 AM UTC
Duration: 3h 45m

Affected: US-CHI1: Managed Kubernetes

Timeline · 3 updates

investigating Jun 06, 2025, 05:17 AM UTC

We are currently investigating an issue affecting the Managed Kubernetes service in our US-CHI1 data center. During this time, users may experience new Managed Kubernetes service deployment failing. We are actively working on identifying the root cause of the issue and will post further updates as more information becomes available. Our sincere apologies for any inconvenience caused.
monitoring Jun 06, 2025, 07:57 AM UTC

We have successfully resolved the issue that impacted the Managed Kubernetes service in our US-CHI1 data center. New Managed Kubernetes service deployment should now be working as expected. Thank you for your patience while we worked to address the issue. If you are still experiencing any issues, please reach out to our Support team via Live Chat or email [email protected]
resolved Jun 06, 2025, 09:02 AM UTC

This incident has been resolved.

Read the full incident report →

Notice May 22, 2025

Managed Load Balancer

Detected by Pingoru: May 22, 2025, 03:44 PM UTC
Resolved: May 22, 2025, 07:24 PM UTC
Duration: 3h 40m

Affected: AU-SYD1: Managed Load BalancerDE-FRA1: Managed Load BalancerES-MAD1: Managed Load BalancerFI-HEL1: Managed Load BalancerFI-HEL2: Managed Load BalancerNL-AMS1: Managed Load BalancerPL-WAW1: Managed Load BalancerSG-SIN1: Managed Load BalancerUK-LON1: Managed Load BalancerUS-CHI1: Managed Load BalancerUS-NYC1: Managed Load BalancerUS-SJO1: Managed Load BalancerSE-STO1: Managed Load Balancer

Timeline · 5 updates

identified May 22, 2025, 03:44 PM UTC

We have identified an issue with our Managed Load Balancer service across all data centres. Our team is actively investigating the root cause and working on a resolution.
identified May 22, 2025, 05:00 PM UTC

We are continuing to work on a fix for this issue. You may experience intermittent issues fetching load balancer details and timeouts accessing the Managed Load Balancer page from the Dashboard. Deployed Managed Load Balancers may have intermittent timeouts as we work on the underlying problem.
identified May 22, 2025, 05:22 PM UTC

We've deployed a fix we believe has resolved the issues with our Managed Load Balancer service. We will continue to monitor the situation closely.
monitoring May 22, 2025, 06:24 PM UTC

The deployed fix has successfully resolved the issues affecting our Managed Load Balancer service. We will continue to closely monitor the service to ensure continued stability.
resolved May 22, 2025, 07:24 PM UTC

This incident has been resolved. If you have any questions about this, we have our 24/7 support team available via live chat in the control panel or via email at [email protected].

Read the full incident report →

Notice April 2, 2025

Issue with the UpCloud Control Panel

Detected by Pingoru: Apr 02, 2025, 05:01 AM UTC
Resolved: Apr 02, 2025, 06:50 AM UTC
Duration: 1h 48m

Affected: UpCloud Control Panel

Timeline · 4 updates

identified Apr 02, 2025, 05:01 AM UTC

We are currently experiencing issues with login access to the UpCloud Control Panel. We are investigating the issue further and will report back as soon as possible. Please note that no customer resources are affected by this issue.
monitoring Apr 02, 2025, 05:07 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 02, 2025, 05:20 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 02, 2025, 06:50 AM UTC

This incident has been resolved.

Read the full incident report →

Notice February 18, 2025

Managed Load Balancer Issue

Detected by Pingoru: Feb 18, 2025, 11:24 PM UTC
Resolved: Feb 19, 2025, 06:15 AM UTC
Duration: 6h 51m

Timeline · 6 updates

Read the full incident report →

Notice November 9, 2024

Emergency maintenance - US-SJO1 Storage issue

Detected by Pingoru: Nov 09, 2024, 05:11 PM UTC
Resolved: Nov 10, 2024, 12:05 AM UTC
Duration: 6h 53m

Affected: US-SJO1: Storage Backends

Timeline · 6 updates

investigating Nov 09, 2024, 05:11 PM UTC

We are investigating an issue with our Storage equipment in our US-SJO1 data centre.
investigating Nov 09, 2024, 05:17 PM UTC

We are continuing to investigate this issue.
investigating Nov 09, 2024, 08:35 PM UTC

We have identified the cause and are working on it. We will provide further updates soon. If you have any questions don't hesitate to contact our support via email ([email protected] or via live chat
identified Nov 09, 2024, 08:36 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 10, 2024, 12:04 AM UTC

We have restored storage access on all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected]. We apologise for the incident.
resolved Nov 10, 2024, 12:05 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 5, 2024

Issue with our Support Live Chat

Detected by Pingoru: Nov 05, 2024, 05:48 AM UTC
Resolved: Nov 05, 2024, 07:37 AM UTC
Duration: 1h 49m

Affected: UpCloud Control Panel

Timeline · 3 updates

investigating Nov 05, 2024, 05:48 AM UTC

We have identified and are currently investigating an issue with our Support Live Chat. Unfortunately, we are unable to receive any Support tickets submitted via Live Chat, web form or email ([email protected]) during this time. We apologize for the inconvenience and will share an update as soon as we have more information.
monitoring Nov 05, 2024, 06:36 AM UTC

We have implemented a fix to resolve the issue with our Support Live Chat. You should now be able to reach our Support via Live Chat, web form or email ([email protected]) We are monitoring the situation closely and will post an update as soon as we confirm the issue is fully resolved.
resolved Nov 05, 2024, 07:37 AM UTC

This issue with our Support live chat is now resolved.

Read the full incident report →

Minor October 20, 2024

[DE-FRA1] Managed Object Storage Issue

Detected by Pingoru: Oct 20, 2024, 11:37 PM UTC
Resolved: Oct 21, 2024, 04:07 AM UTC
Duration: 4h 30m

Timeline · 3 updates

investigating Oct 20, 2024, 11:37 PM UTC

We are investigating a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].
monitoring Oct 21, 2024, 02:33 AM UTC

We have identified the cause of a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. A fix has been implemented, and we are closely monitoring the issue. If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].
resolved Oct 21, 2024, 04:07 AM UTC

We have resolved a connectivity issue with our Managed Object Storage, in which uploading files to buckets and accessing buckets returns an intermittent 503 Error for the Europe-2 region. If you are still encountering issues, or have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing [email protected].

Read the full incident report →

Minor August 24, 2024

Managed Object Storage - Issue

Detected by Pingoru: Aug 24, 2024, 08:04 AM UTC
Resolved: Aug 24, 2024, 09:32 AM UTC
Duration: 1h 27m

Affected: EUROPE-1: Managed Object StorageAPAC-1: Managed Object Storage

Timeline · 3 updates

investigating Aug 24, 2024, 08:04 AM UTC

We are investigating an issue with our Managed Object Storage service that prevents the deployment of new instances in the EUROPE-1 and APAC-1 zones. Existing Managed Object Storage instances are not affected.
monitoring Aug 24, 2024, 08:25 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 24, 2024, 09:32 AM UTC

This incident has been resolved.

Read the full incident report →