UpCloud experienced a notice incident on January 20, 2026 affecting DK-CPH1: Managed Load Balancer and NO-SVG1: Managed Load Balancer and 1 more component, lasting 16h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 20, 2026, 12:40 PM UTC
We have identified an issue on newly created Managed Object Storage, Managed Kubernetes and Managed Load Balancer instances. This affects the creation and renewal of TLS/SSL certifications and is causing newly created instances to enter a pending state. We apologize for any inconvenience that this may cause and are working towards resolving the issue as soon as possible.
- identified Jan 20, 2026, 12:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 20, 2026, 04:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 21, 2026, 03:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 05:31 AM UTC
This incident has been resolved.