UpCloud experienced a minor incident on April 22, 2026 affecting SG-SIN1: Cloud Servers, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2026, 03:47 AM UTC
We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.
- monitoring Apr 22, 2026, 04:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 22, 2026, 05:07 AM UTC
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown. We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email [email protected]
- resolved Apr 22, 2026, 06:57 AM UTC
This incident has been resolved.