UpCloud incident
Payment processor issues with American Express
UpCloud experienced a notice incident on June 15, 2026, lasting 23d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 15, 2026, 01:12 PM UTC
We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful. As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/ We will provide further updates as they become available. If you have any questions or need further assistance, please reach out to us via email: [email protected] or Live Chat in our control panel https://hub.upcloud.com
- identified Jun 18, 2026, 12:43 PM UTC
The problem has been identified and we are working on a resolution. It specifically affects payments made in Euro, with American Express cards. As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/ We will provide further updates as they become available. If you have any questions or need further assistance, please reach out to us via email: [email protected] or Live Chat in our control panel https://hub.upcloud.com
- monitoring Jul 08, 2026, 01:44 PM UTC
A fix has been implemented, and Euro (EUR) payments utilizing American Express cards are once again processing normally. We are continuing to monitor the situation closely to ensure ongoing stability. If you have any questions or need further assistance, please reach out to us via email at [email protected] or via Live Chat in our control panel: https://hub.upcloud.com
- resolved Jul 09, 2026, 09:18 AM UTC
This is now resolved. If you have any questions or need further assistance, please reach out to us via email at [email protected] or via Live Chat in our control panel: https://hub.upcloud.com