[FI-HEL2]: EUROPE-1 Managed Object Storage Performance Issues

Update timeline

1. identified Apr 29, 2026, 06:28 PM UTC

   We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region. Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at https://hub.upcloud.com/ or via email: [email protected]

2. identified Apr 29, 2026, 07:30 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Apr 29, 2026, 08:43 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 29, 2026, 09:51 PM UTC

   Our team has confirmed the full resolution of the issue affecting our EUROPE-1 Managed Object Storage in our FI-HEL2 data center. All affected services should now be functioning normally. If you continue to experience any further issues, please contact our Support team via Live Chat or email [email protected] Thank you for your patience and we apologize for any inconvenience caused.