[FI-HEL1]: Compute Node Issue

Update timeline

1. identified Mar 16, 2026, 07:28 PM UTC

   We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center. You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected services back online and resolve the situation as soon as possible. If you have any questions or concerns regarding your services, please reach out to our support team via live chat or at [email protected].

2. identified Mar 16, 2026, 08:33 PM UTC

   Our team is working to ensure all services are fully restored and operating normally. We have deployed a fix for the issue affecting the managed resources. It may take a short time for these changes to take effect across all resources. If you have any questions or concerns regarding your services, please reach out to our support team via live chat at hub.upcloud.com or via email: [email protected]

3. identified Mar 16, 2026, 09:34 PM UTC

   We are continuing to work on this issue to ensure all services are fully restored to normal operation. The earlier fix is still finishing propagating to all managed resources.

4. identified Mar 16, 2026, 10:36 PM UTC

   We are continuing to work on this issue to ensure all services are fully restored to normal operation.

5. identified Mar 16, 2026, 11:37 PM UTC

   We are continuing to work on this issue to ensure all services are fully restored to normal operation.

6. identified Mar 17, 2026, 12:36 AM UTC

   We are continuing to work on this issue to ensure all services are fully restored to normal operation. Normal operational status has been restored across the majority of our cloud infrastructure and managed services.

7. monitoring Mar 17, 2026, 01:38 AM UTC

   We have restored all affected cloud servers to normal operating status and continue to monitor the situation. If your server is still not fully functional, please contact our support at [email protected] or reach out to us via live chat at hub.upcloud.com We apologise for the incident.

8. resolved Mar 17, 2026, 01:01 PM UTC

   We have been monitoring the situation closely over the 12 hours and can confirm that all affected services have now been fully restored. The Issue impacted some of our Managed Load Balancer instances within the FI-HEL1 Data Centre, which subsequently impacted some Managed Kubernetes clusters in that region. We sincerely apologise for this incident and we continue our internal investigation. If you have any remaining questions, please contact us via email at [email protected] or through our live chat https://hub.upcloud.com/