Issue with new Cloud Server Deployments

Update timeline

1. investigating Apr 15, 2026, 07:44 AM UTC

   We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center. We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.

2. identified Apr 15, 2026, 08:09 AM UTC

   We have identified the cause of the issue and applied a fix. While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence. If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email [email protected]

3. monitoring Apr 15, 2026, 09:00 AM UTC

   We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored. We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email [email protected]

4. resolved Apr 15, 2026, 11:17 AM UTC

   This incident has been resolved.