UpCloud experienced a notice incident on January 5, 2026 affecting UpCloud Control Panel, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
UpCloud Control Panel
Update timeline
- investigating Jan 05, 2026, 02:18 PM UTC
We are currently experiencing issues with our Live chat and emails. We are investigating the issue further and will report back as soon as possible. We thank you for your patience. All UpCloud Services remains fully functional.
- monitoring Jan 05, 2026, 02:27 PM UTC
The issue has been resolved and Live chat / emails are now available as normal. We will continue to monitor the situation for stability.
- resolved Jan 05, 2026, 04:03 PM UTC
The incident regarding our Support Live chat and emails has been fully resolved, thanks for your patience.