UBC had 68 outages in the last 2 years totaling 1114h 40m of downtime — averaging 2.8 incidents per month.
There were 68 UBC outages since June 23, 2025 totaling 1114h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Users are encountering issues with sending and receiving emails from shared mailboxes. Technicians have been notified and are investigating.
This incident has been resolved.
We have received reports of contact centres at the Okanagan campus not presenting the interactive voice menu prompts to inbound callers. Calls are being delivered to agents. Technicians are investigating the cause. No ETA for resolution available at this time. Next update at 11:00 PT.
We have also received reports of contact centre agents not being able to login. Currently logged in agents appear to be unaffected. Technicians have identified the potential cause and have engaged our vendor to assist with remediation. No resolution ETA available at this time. Next update at 12:00 PT.
Technicians continue to work with our vendor to resolve the issue.
Technicians continue to work with our vendor to resolve the issue.
Our technicians will be applying emergency maintenance on our contact centre solution this evening to resolve the problem. The activity will happen outside business hours to minimize disruption to units using contact centre services.
The contact center issue has been resolved as of 21:30 PT Monday evening. Contact centre is now fully operational.
We have received reports of issues leaving and retrieving voicemail messages at the Okanagan campus. Technicians have investigated and found the cause of the issue. To minimize disruption to phone services during the business day, emergency maintenance will be performed this evening to correct the issue.
This incident has been resolved.
We received reports of UBC CMS-hosted websites being unreachable for off-campus users starting at approximately 9:30 a.m. today. This issue has since been resolved as of 10:00 a.m Pacific. We will continue to monitor the situation and investigate the root cause. Please email [email protected] if you are still experiencing issues or have any questions or concerns.
This incident has been resolved.
UBC affiliated users are having intermittent issues authenticating to Eduroam at multiple Teaching Hospitals in the Lower Mainland. Technicians are aware and investigating.
The issue has been resolved
Okanagan campus may be experiencing some Phone call quality issues. Technicians are working on remediating the issue. Next update at 13:15 PT.
Technicians have diagnosed the cause and will be implementing an emergency fix this evening to resolve the issue. Technicians will be monitoring the issue closely through the remainder of the afternoon/evening. Callers may find brief periods where call quality is degraded. We apologize for any inconvenience.
Technicians performed maintenance to remediate the issue last night which has resolved the issue, and will continue to closely monitor performance throughout the day today.
Due to a planned maintenance there is a network outage for the Neville Scarfe Building.
Due to a planned building power shutdown the network for the Neville Scarfe Building is currently unavailable. This impacts, Wireless, landlines and hardwired connections/docking stations.
Network has been restored to the building
Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution
UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. When the issue occurs, the incoming callers are not able to hear the Contact Centre agent. UBC IT suggests that if incoming calls are impacted by this issue, Contact Centre agents should disconnect the call and call them back. Technicians are working with the respective vendors on a resolution. We will provide our next update at 17:30 PT.
Our technicians have identified the issue and are now testing the Contact Centre systems to confirm that normal services can be restored.
UBC IT technicians have identified the root cause and have corrected the issue. Service has been restored and we will continue to monitor through the weekend.
The service has been stable through the weekend and the issue is now resolved.
Users are currently unable to claim U-Passes after logging in to https://upassbc.translink.ca/ UBC IT technicians are aware of the issue and investigating with the vendor.
This incident has been resolved.
As of 17:30 PT on May 29, 2026, UBC Moodle, iPeer, ComPAIR, Wiki, Exam Card Scanner, and LTPS User Interface are all unavailable. UBC LTIC technicians have been contacted and are investigating the issue. Another update will be provided by 19:00 PT.
As of 18:10, all Learning Technology services have been restored. LTIC technicians continue to monitor the situation closely.
This incident has been resolved.
Microsoft Copilot users may be experiencing intermittent slowness or non-response from Copilot. Microsoft is aware of the issue and is actively working to recover the service. Next update will be provided at 12:00 PT.
This incident has been resolved.
Some faculty and staff Windows workstations experienced an issue where the Windows taskbar disappeared and applications could not be launched. The issue has been identified and corrective measures have been implemented. Impacted systems must remain connected to the UBC network to receive the update. A reboot is not required for the change to take effect. Users currently experiencing this issue can restore functionality by restarting Windows Explorer: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. 3. Select Run new task. 4. Type explorer.exe and select OK. If the issue persists after remaining connected to the network, please contact the UBC IT Service Centre for further assistance.
Some faculty and staff Windows workstations are experiencing an issue where users see a black screen and the Windows taskbar disappeared and applications could not be launched. The issue has been identified. Impacted systems must remain connected to the internet to receive the update. A reboot is not required. Users currently experiencing the issue can restore functionality by restarting Windows Explorer with the following steps: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. Select Run new task. 3. Type explorer.exe and select OK. 4. The update may take up to one hour to complete. 5. If the issue still persists after this, please reach out to your local IT desktop support team. If you are unable to connect to the network for this update, please reach out to your local IT desktop support team.
This incident has been resolved.
The following services are presently impacted. - Scientia Enterprise Suite / Scientia Web Portal - SITS eVision - Online Advising Mangement System (OAMS) The support teams are currently working on this with no ETA at this time.
This incident has been resolved.
There are reports of access issues for some users with the Doctoral Exams application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.
This incident has been resolved.
There are reports of access issues for some users with the Clockwork application. The support teams are investigating but no ETA at this time. Please contact [email protected] for any questions and concerns.
This incident has been resolved.
Some users may be experiencing intermittent issues with CWL. IT teams are currently investigating this issue. We appreciate your patience. Please get in touch with the IT Service Centre in case you are experiencing CWL login challenges.
This incident has been resolved.
Earlier today, some users may have experienced intermittent issues with CWL authentication. We understand the impact this may have caused and appreciate your patience while we investigated. The issue has now been fully resolved, and access has been restored for all users. If you continue to experience any difficulties, please contact the IT Service Centre.
Disruption of Tableau services at UBC • Currently, there is a UBC-wide outage of Tableau services due to the ongoing contract renewal process. • Impact: users are unable to access data stored in Tableau reports which has a direct impact on their operations and supporting processes that use this data. • UBC Procurement is currently resolving this issue and working with Tableau to finalize the renewal, so that the access can be restored. • ETA: we are hoping to get it restored by around 2pm today.
• ETA Update: We are now targeting a resolution by 4:00 PM today.
• ETA Update: We are now targeting a resolution by 10:00 AM May 21, 2026
Access to Tableau has been restored for UBC users. Users should now be able to access Tableau resources as usual.
The Library Web Catalogue (Voyager) is intermittently unavailable. Accessing the catalogue may occasionally result in an error page. If this occurs, please refresh your web browser. UBC IT is currently working to restore normal service.
The service is stable and we are continuing to monitor.
This incident has been resolved.
Presently you.ubc.ca Website is not accessible. Technicians are working to restore the website.
Update : May 14, 2026 13:00 PT Technicians are continuing to work on a resolution. This message will be updated when we have more information.
We are continuing to investigate this issue.
The website has been restored. UBC IT technicians will continue to monitor through the day.
This incident has been resolved.
We are aware of a cyber-related incident involving Instructure (Canvas) and are currently investigating the situation. We are in direct contact with Instructure and are continuing to monitor the situation closely. An update will be shared as more information becomes available.
UBC is continuing to investigate a cyber-related incident involving Instructure, the parent company of the Canvas learning management system. We are in direct contact with Instructure and are continuing to monitor the situation closely. Canvas remains operational for teaching and learning activities. We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific. The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.
The vendor is continuing to investigate the login errors. We will provide another update by 4:00 p.m. Pacific.
The vendor is aware of the issue and is developing a fix. We will provide another update by 9:00 p.m. Pacific.
The vendor continues to work on their fix. We will provide an update by 1:00 p.m. Pacific Thu Apr 30, 2026.
The vendor has now deployed a fix for the issue. Users should now be able to login to https://turnitin.com. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].
Date: April 23, 2026 Status: Ongoing / Monitoring Services Affected: UBC CMS Description: Please be advised that we are currently experiencing connectivity issues with UBC CMS. At this time, these services may be down and inaccessible for users trying to reach them from outside the university network. Access remains stable and fully functional for users who are actively connected to a UBC network. Temporary Workaround: If you are off-campus and need immediate access to your UBC CMS, please connect to the UBC network via the university's VPN (myVPN). Once connected to the VPN, your access should be restored. Current Action: LTIC staff are actively monitoring the situation and investigating this issue. We apologize for any inconvenience this may cause and will provide an update as soon as the issue is resolved or if more information becomes available.
This incident has been resolved and the LTIC team will continue to monitor.