UBC incident
Okanagan campus phone call quality issue - Wednesday June 10, 2026 12:00 PT
UBC is currently experiencing a minor incident affecting Telephone Service - Okanagan and Contact Centre - Okanagan, which began 2h ago. The vendor's full update timeline is below.
Affected components
Telephone Service - OkanaganContact Centre - Okanagan
Update timeline
- investigating Jun 10, 2026, 07:39 PM UTC
Okanagan campus may be experiencing some Phone call quality issues. Technicians are working on remediating the issue. Next update at 13:15 PT.
- identified Jun 10, 2026, 08:17 PM UTC
Technicians have diagnosed the cause and will be implementing an emergency fix this evening to resolve the issue. Technicians will be monitoring the issue closely through the remainder of the afternoon/evening. Callers may find brief periods where call quality is degraded. We apologize for any inconvenience.