UBC incident
UBC Vancouver Contact Centre Intermittent Audio Issues June 5, 2026
UBC experienced a notice incident on June 5, 2026 affecting Other - Vancouver, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2026, 05:08 PM UTC
Please be advised that UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. The main symptom includes the incoming caller not being able to hear the contact centre agent. Technicians are working with the respective vendors on a resolution
- investigating Jun 05, 2026, 07:37 PM UTC
UBC Vancouver Contact Centre users may be experiencing intermittent audio issues. When the issue occurs, the incoming callers are not able to hear the Contact Centre agent. UBC IT suggests that if incoming calls are impacted by this issue, Contact Centre agents should disconnect the call and call them back. Technicians are working with the respective vendors on a resolution. We will provide our next update at 17:30 PT.
- identified Jun 06, 2026, 12:59 AM UTC
Our technicians have identified the issue and are now testing the Contact Centre systems to confirm that normal services can be restored.
- monitoring Jun 06, 2026, 01:58 AM UTC
UBC IT technicians have identified the root cause and have corrected the issue. Service has been restored and we will continue to monitor through the weekend.
- resolved Jun 08, 2026, 05:16 PM UTC
The service has been stable through the weekend and the issue is now resolved.