UBC incident
Disruption of Tableau services at UBC May 20, 2026 11.15 PT
UBC experienced a notice incident on May 20, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 23h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 06:15 PM UTC
Disruption of Tableau services at UBC • Currently, there is a UBC-wide outage of Tableau services due to the ongoing contract renewal process. • Impact: users are unable to access data stored in Tableau reports which has a direct impact on their operations and supporting processes that use this data. • UBC Procurement is currently resolving this issue and working with Tableau to finalize the renewal, so that the access can be restored. • ETA: we are hoping to get it restored by around 2pm today.
- investigating May 20, 2026, 08:59 PM UTC
• ETA Update: We are now targeting a resolution by 4:00 PM today.
- investigating May 20, 2026, 11:59 PM UTC
• ETA Update: We are now targeting a resolution by 10:00 AM May 21, 2026
- resolved May 21, 2026, 06:06 PM UTC
Access to Tableau has been restored for UBC users. Users should now be able to access Tableau resources as usual.