UBC experienced a notice incident on May 25, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 25, 2026, 06:24 PM UTC
Some faculty and staff Windows workstations experienced an issue where the Windows taskbar disappeared and applications could not be launched. The issue has been identified and corrective measures have been implemented. Impacted systems must remain connected to the UBC network to receive the update. A reboot is not required for the change to take effect. Users currently experiencing this issue can restore functionality by restarting Windows Explorer: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. 3. Select Run new task. 4. Type explorer.exe and select OK. If the issue persists after remaining connected to the network, please contact the UBC IT Service Centre for further assistance.
- monitoring May 25, 2026, 07:45 PM UTC
Some faculty and staff Windows workstations are experiencing an issue where users see a black screen and the Windows taskbar disappeared and applications could not be launched. The issue has been identified. Impacted systems must remain connected to the internet to receive the update. A reboot is not required. Users currently experiencing the issue can restore functionality by restarting Windows Explorer with the following steps: 1. Press Ctrl + Shift + Esc to open Task Manager. 2. If Task Manager opens in compact mode, select More details. Select Run new task. 3. Type explorer.exe and select OK. 4. The update may take up to one hour to complete. 5. If the issue still persists after this, please reach out to your local IT desktop support team. If you are unable to connect to the network for this update, please reach out to your local IT desktop support team.
- resolved May 27, 2026, 07:06 PM UTC
This incident has been resolved.