Turnitin – Log-in errors – Apr 29, 2026 09:00 PT

Update timeline

1. investigating Apr 29, 2026, 03:59 PM UTC

   Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific. The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.

2. investigating Apr 29, 2026, 08:00 PM UTC

   The vendor is continuing to investigate the login errors. We will provide another update by 4:00 p.m. Pacific.

3. identified Apr 29, 2026, 11:50 PM UTC

   The vendor is aware of the issue and is developing a fix. We will provide another update by 9:00 p.m. Pacific.

4. identified Apr 30, 2026, 03:55 PM UTC

   The vendor continues to work on their fix. We will provide an update by 1:00 p.m. Pacific Thu Apr 30, 2026.

5. resolved Apr 30, 2026, 05:12 PM UTC

   The vendor has now deployed a fix for the issue. Users should now be able to login to https://turnitin.com. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing [email protected].