Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 559 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 571 of 603 (95%) |
Incidents, newest first
Minor April 22, 2026 SMS Delivery Delays from Twilio Phone Numbers to Movistar Chile 6h 9m SMS, Latin America
Started Apr 22, 2026, 03:59 PM UTC· resolved Apr 22, 2026, 10:08 PM UTC
- investigating Apr 22, 2026, 03:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 22, 2026, 04:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 22, 2026, 05:06 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 22, 2026, 05:33 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 22, 2026, 07:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Apr 22, 2026, 10:08 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile is operating normally.
Minor April 22, 2026 SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom 2h 46m SMS, Europe
Started Apr 22, 2026, 10:33 AM UTC· resolved Apr 22, 2026, 01:19 PM UTC
- investigating Apr 22, 2026, 10:33 AM UTC
Twilio customers may be experiencing SMS delivery failures and SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 22, 2026, 11:35 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 22, 2026, 11:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 22, 2026, 12:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 22, 2026, 01:15 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 22, 2026, 01:19 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.
Minor April 21, 2026 SMS Delivery Delays from Twilio to MTN Benin 4h 49m SMS, Middle East & Africa
Started Apr 21, 2026, 04:54 PM UTC· resolved Apr 21, 2026, 09:44 PM UTC
- identified Apr 21, 2026, 04:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 07:47 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 09:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.
Minor April 21, 2026 Degraded service for Voice and Video 3h 46m Realtime Transcriptions, Realtime Transcriptions US1
Started Apr 21, 2026, 04:53 PM UTC· resolved Apr 21, 2026, 08:39 PM UTC
- investigating Apr 21, 2026, 04:53 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded service for Voice and Video. Customers may not be able to transcribe a recording from request to completion. The next update will be provided in 1 hour or sooner.
- investigating Apr 21, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 05:54 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 06:54 PM UTC
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 08:39 PM UTC
We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.
Minor April 21, 2026 Issue with Phone Number Port In 7h 11m PHONE NUMBERS
Started Apr 21, 2026, 12:21 PM UTC· resolved Apr 21, 2026, 07:32 PM UTC
- investigating Apr 21, 2026, 12:21 PM UTC
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Apr 21, 2026, 12:32 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.
- investigating Apr 21, 2026, 01:31 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.
- investigating Apr 21, 2026, 03:29 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.
- resolved Apr 21, 2026, 07:32 PM UTC
The issue with Phone Number Port in. has been resolved and Phone Number Port In is operating normally at this time.
Minor April 21, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United States 8h 45m SMS Long Code, North America, SMS Short Code, North America
Started Apr 21, 2026, 10:46 AM UTC· resolved Apr 21, 2026, 07:31 PM UTC
- investigating Apr 21, 2026, 10:46 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 21, 2026, 11:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 21, 2026, 01:45 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Apr 21, 2026, 01:48 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Apr 21, 2026, 03:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 21, 2026, 04:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 05:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 05:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 07:31 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.
Minor April 21, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States 3h 2m SMS Short Code, North America
Started Apr 21, 2026, 10:04 AM UTC· resolved Apr 21, 2026, 01:06 PM UTC
- investigating Apr 21, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 21, 2026, 10:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 21, 2026, 11:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 01:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Notice April 21, 2026 Delays for Subset of SMPP API Mobile Originated Messages –
Started Apr 21, 2026, 09:56 AM UTC· resolved Apr 21, 2026, 09:56 AM UTC
- resolved Apr 21, 2026, 09:56 AM UTC
Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.
Notice April 20, 2026 Whatsapp Sandbox console page not loading –
Started Apr 20, 2026, 11:30 PM UTC· resolved Apr 20, 2026, 11:30 PM UTC
- resolved Apr 21, 2026, 03:41 PM UTC
Twilio customers were experiencing an error loading the WhatsApp Try It Out Sandbox page between 4/20 11:57 PM UTC and 4/21 15:34 PM UTC. The incident has been resolved and the WhatsApp Sandbox page is operating normally.
Minor April 20, 2026 MMS Delivery Receipt Delays and Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in United States 4h 2m MMS Short Code, North America
Started Apr 20, 2026, 08:15 PM UTC· resolved Apr 21, 2026, 12:17 AM UTC
- investigating Apr 20, 2026, 08:15 PM UTC
Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 20, 2026, 09:17 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 20, 2026, 10:12 PM UTC
We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 12:17 AM UTC
The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
Minor April 20, 2026 Customers Delayed for Emergency Address Registrations 1d 21h PHONE NUMBERS
Started Apr 20, 2026, 05:33 PM UTC· resolved Apr 22, 2026, 03:13 PM UTC
- investigating Apr 20, 2026, 05:33 PM UTC
Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 20, 2026, 05:45 PM UTC
We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 20, 2026, 06:10 PM UTC
We are continuing to investigate this issue.
- investigating Apr 20, 2026, 07:14 PM UTC
We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 20, 2026, 07:20 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 20, 2026, 08:44 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 20, 2026, 10:49 PM UTC
We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.
- identified Apr 20, 2026, 11:05 PM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`
- identified Apr 21, 2026, 03:03 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`
- identified Apr 21, 2026, 10:49 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`
- identified Apr 22, 2026, 07:14 AM UTC
We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.
- monitoring Apr 22, 2026, 07:31 AM UTC
Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 22, 2026, 08:54 AM UTC
Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
- resolved Apr 22, 2026, 03:13 PM UTC
The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.
Minor April 20, 2026 SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana 5h 15m SMS, Middle East & Africa
Started Apr 20, 2026, 03:39 PM UTC· resolved Apr 20, 2026, 08:55 PM UTC
- investigating Apr 20, 2026, 03:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 20, 2026, 03:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 20, 2026, 04:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 20, 2026, 06:53 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 20, 2026, 08:55 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana is operating normally.
Minor April 20, 2026 MMS Delivery Delays from a Subset of Twilio Phone Numbers to United States 4h 56m MMS Long Code, North America, MMS Long Code, North America, MMS Short Code, North America, MMS Toll-Free, North America and 1 more
Started Apr 20, 2026, 10:29 AM UTC· resolved Apr 20, 2026, 03:25 PM UTC
- investigating Apr 20, 2026, 10:29 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Minor April 19, 2026 Voice Call Failures From Networks to Twilio Norway Phone Numbers 13h 25m Voice, Europe
Started Apr 19, 2026, 01:25 AM UTC· resolved Apr 19, 2026, 02:50 PM UTC
- investigating Apr 19, 2026, 01:25 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 19, 2026, 01:54 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 19, 2026, 02:55 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 19, 2026, 04:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Apr 19, 2026, 08:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 19, 2026, 10:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Apr 19, 2026, 02:50 PM UTC
The incident has been resolved and voice calls from network subscribers to Twilio Norway Phone Numbers are operating normally.
Minor April 18, 2026 SMS Delivery Delays from Twilio to Multiple Networks in India 3h 47m SMS, APAC
Started Apr 18, 2026, 08:09 PM UTC· resolved Apr 18, 2026, 11:56 PM UTC
- investigating Apr 18, 2026, 08:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 18, 2026, 08:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 18, 2026, 09:54 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 18, 2026, 11:56 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in India is operating normally.
Notice April 18, 2026 Mail Send Delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Apr 18, 2026, 08:07 PM UTC· resolved Apr 18, 2026, 08:07 PM UTC
- resolved Apr 18, 2026, 08:07 PM UTC
Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.
Minor April 18, 2026 RCS Messages and Receipts are delayed on AT&T Network 3h 31m RCS Messaging
Started Apr 18, 2026, 03:00 AM UTC· resolved Apr 18, 2026, 06:31 AM UTC
- investigating Apr 18, 2026, 03:00 AM UTC
Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour
- investigating Apr 18, 2026, 04:13 AM UTC
Receipts for RCS messages on ATT devices are still delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 2 hours
- monitoring Apr 18, 2026, 05:46 AM UTC
We are observing successful delivery for RCS messages on AT&T devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 18, 2026, 06:31 AM UTC
We are no longer experiencing any issue towards RCS messages on AT&T devices. This incident has now been resolved.
Minor April 18, 2026 SMS and MMS Delivery Delays and Failures Between Twilio and AT&T in United States 12h 37m MMS Long Code, North America
Started Apr 18, 2026, 01:58 AM UTC· resolved Apr 18, 2026, 02:36 PM UTC
- investigating Apr 18, 2026, 01:58 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 18, 2026, 02:19 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 18, 2026, 03:20 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 18, 2026, 03:58 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 18, 2026, 05:24 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Apr 18, 2026, 06:44 AM UTC
Twilio customers are no longer experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. However, we continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
- identified Apr 18, 2026, 10:46 AM UTC
We continue to experience issues for MMS delivery receipts. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Apr 18, 2026, 12:34 PM UTC
MMS delivery receipts in the United States is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 18, 2026, 02:36 PM UTC
MMS delivery receipts in the United States is now operating normally. This incident has been resolved.
Minor April 17, 2026 SMS Delivery Delays and Failures Between Twilio Long Codes and Multiple Networks in Germany 11h 5m SMS, Europe
Started Apr 17, 2026, 12:24 PM UTC· resolved Apr 17, 2026, 11:30 PM UTC
- investigating Apr 17, 2026, 12:24 PM UTC
Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 17, 2026, 01:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 17, 2026, 03:25 PM UTC
Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 05:22 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 07:23 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 17, 2026, 11:30 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.
Notice April 17, 2026 Contact uploads being delayed - TNE Marketing Campaigns 1h 15m SendGrid Marketing Campaigns
Started Apr 17, 2026, 11:58 AM UTC· resolved Apr 17, 2026, 01:13 PM UTC
- investigating Apr 17, 2026, 11:58 AM UTC
Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 12:52 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Apr 17, 2026, 01:13 PM UTC
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Minor April 17, 2026 Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers 1h 59m Voice, APAC
Started Apr 17, 2026, 08:56 AM UTC· resolved Apr 17, 2026, 10:55 AM UTC
- investigating Apr 17, 2026, 08:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 17, 2026, 09:04 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 17, 2026, 09:33 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 17, 2026, 10:55 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Minor April 17, 2026 SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States 3h 37m SMS Long Code, North America, SMS Long Code, North America, MMS Long Code, North America, MMS Long Code, North America and 6 more
Started Apr 17, 2026, 08:06 AM UTC· resolved Apr 17, 2026, 11:43 AM UTC
- investigating Apr 17, 2026, 08:06 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 17, 2026, 08:14 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 17, 2026, 09:22 AM UTC
Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 17, 2026, 09:25 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 17, 2026, 09:50 AM UTC
We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 17, 2026, 11:43 AM UTC
The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
Minor April 16, 2026 Issues Viewing Messaging Insights 41m Messaging Insights
Started Apr 16, 2026, 06:26 PM UTC· resolved Apr 16, 2026, 07:08 PM UTC
- investigating Apr 16, 2026, 06:26 PM UTC
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Apr 16, 2026, 06:31 PM UTC
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
- monitoring Apr 16, 2026, 06:38 PM UTC
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Apr 16, 2026, 07:08 PM UTC
The Messaging Insights issue has been resolved and the service is operating normally at this time.
Notice April 16, 2026 Voice Call Failures from a Subset of Twilio Numbers to Australia –
Started Apr 16, 2026, 02:35 PM UTC· resolved Apr 16, 2026, 02:35 PM UTC
- resolved Apr 16, 2026, 02:48 PM UTC
Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.
Minor April 16, 2026 SMS Delivery Delays from Twilio Pre-Registered Sender ID to T-Mobile Czech Republic 5h 5m SMS, Europe
Started Apr 16, 2026, 01:30 AM UTC· resolved Apr 16, 2026, 06:36 AM UTC
- investigating Apr 16, 2026, 01:30 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 16, 2026, 01:31 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 16, 2026, 02:32 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 16, 2026, 04:34 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 16, 2026, 06:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.