Twilio experienced a minor incident on April 21, 2026 affecting Realtime Transcriptions and Realtime Transcriptions US1, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 04:53 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded service for Voice and Video. Customers may not be able to transcribe a recording from request to completion. The next update will be provided in 1 hour or sooner.
- investigating Apr 21, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 05:54 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 06:54 PM UTC
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 08:39 PM UTC
We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.