Twilio incident

SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 22, 2026 affecting SMS, Europe, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 10:33 AM UTC
Resolved
Apr 22, 2026, 01:19 PM UTC
Duration
2h 46m
Detected by Pingoru
Apr 22, 2026, 10:33 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Apr 22, 2026, 10:33 AM UTC

    Twilio customers may be experiencing SMS delivery failures and SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 22, 2026, 11:35 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Apr 22, 2026, 11:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Apr 22, 2026, 12:11 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. monitoring Apr 22, 2026, 01:15 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Apr 22, 2026, 01:19 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.