Twilio incident

SMS Delivery Delays from Twilio to MTN Benin

Minor Resolved View vendor source →
Started
Apr 21, 2026, 04:54 PM UTC
Resolved
Apr 21, 2026, 09:44 PM UTC
Duration
4h 49m
Detected by Pingoru
Apr 21, 2026, 04:54 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. identified Apr 21, 2026, 04:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 21, 2026, 05:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Apr 21, 2026, 07:47 PM UTC

    We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Apr 21, 2026, 09:44 PM UTC

    The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.

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