Twilio experienced a minor incident on April 21, 2026 affecting SMS, Middle East & Africa, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 21, 2026, 04:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 21, 2026, 07:47 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 09:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.