Twilio incident
SMS Delivery Delays and Failures Between Twilio Long Codes and Multiple Networks in Germany
Twilio experienced a minor incident on April 17, 2026 affecting SMS, Europe, lasting 11h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 12:24 PM UTC
Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 17, 2026, 01:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 17, 2026, 03:25 PM UTC
Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 05:22 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 17, 2026, 07:23 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 17, 2026, 11:30 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.